Senior Inventory Fulfillment Coordinator

11105 Expedia, Inc.; United States; On-site; USD 71,000 - 99,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Travel discounts

IATAN membership

Job summary

Expedia Group is seeking a Senior IT Hardware Asset Coordinator to manage end-to-end IT hardware asset operations across the AMER region. You will own asset lifecycle, provisioning, deployment, refresh, and decommissioning while ensuring accurate tagging and data integrity in ServiceNow.

You will collaborate with procurement, IT operations and workplace teams to improve asset processes, handle escalations, and support audits.

Qualifications

• 5+ years of experience in IT hardware asset management, end-user computing or IT operations.
• Bachelor's degree, technical qualification, or equivalent practical experience preferred.
• Proven experience managing the full hardware asset lifecycle (procurement through decommissioning).
• Experience supporting global or multi-region environments.
• Hands-on experience using ServiceNow Asset Management and CMDB.
• Experience supporting or acting as an escalation point for junior coordinators or support teams.
• IT Asset Management (ITAM), ServiceNow or supply-chain related certifications are a plus.
• Experience working with vendors, logistics partners and internal procurement teams.

Responsibilities

• Place and manage IT hardware orders for AMER and own end-to-end hardware asset lifecycle.
• Ensure accurate asset tagging, tracking and chain-of-custody throughout lifecycle.
• Maintain ServiceNow CMDB and support asset-related incidents and audits.
• Conduct stockroom audits and investigate inventory discrepancies across AMER.
• Collaborate with procurement, IT operations and workplace teams to improve processes.

Skills

IT Asset Management

ServiceNow

CMDB

Vendor Management

End-User Computing

Education

Bachelor's degree

Tools

ServiceNow

ServiceNow Asset Management

CMDB

Job description

Senior Inventory Fulfilment Coordinator

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Are you looking to join a fast-paced, global IT organization with a strong focus on customer service and operational excellence? We are looking to add exceptional talent to our IT Hardware Asset Management team. We are looking for a senior-level individual contributor responsible for end-to-end IT hardware asset operations across the AMER region. This role owns regional hardware ordering, lifecycle management, ServiceNow (SNOW) task escalation support, CMDB data integrity, and stockroom audit readiness.

The Senior IT Hardware Asset Coordinator partners closely with procurement, vendors, IT operations, and workplace teams to ensure accurate asset tracking, compliance, availability, and continuous process improvement across regions.

Place and manage IT hardware orders for AMER. Own the end-to-end hardware asset lifecycle, including provisioning, deployment, refreshment and secure decommissioning. Ensure accurate asset tagging, tracking and chain-of-custody throughout the lifecycle. Support and upscale ServiceNow asset-related tasks for regional and onsite coordinators. Maintain accurate and compliant asset and CI records within the ServiceNow CMDB. Perform data validation, reconciliation and remediation to ensure database accuracy. Conduct onsite and regional stockroom audits across AMER. Investigate and resolve inventory discrepancies and variances, ensuring that stockroom processes align with audit, security and compliance requirements. Maintain documentation to support audit readiness and operational consistency. Assist with asset-related incidents and issue investigations by gathering, validating and documenting required information. Apply technical and operational expertise to resolve service disruptions in coordination with IT operations, workplace and security teams. Identify opportunities for improving asset lifecycle, inventory and CMDB processes. Create clear, concise and well-organized communication materials (procedures, guidelines, audit findings, status updates). Demonstrate flexibility and adaptability when adopting new tools, processes or regional requirements.

Experience and qualifications: 5+ years of experience in IT hardware asset management, end-user computing or IT operations. Bachelor's degree, technical qualification, or equivalent practical experience preferred. Proven experience managing the full hardware asset lifecycle (procurement through decommissioning). Experience supporting global or multi-region environments. Hands-on experience using ServiceNow Asset Management and CMDB. Experience supporting or acting as an escalation point for junior coordinators or support teams. IT Asset Management (ITAM), ServiceNow or supply-chain related certifications are a plus. Experience working with vendors, logistics partners and internal procurement teams.

Please note that this role is only available in the following locations: Seattle. Due to the nature of the role, the position is a fully onsite role.

The total cash range for this position in Seattle is \$70,500.00 to \$99,000.00. Employees in this role have the potential to increase their pay up to \$113,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks: Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership.

Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

About Expedia Group: Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Equal Opportunity: Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Expedia Group, Inc. (NASDAQ: EXPE) is the global travel marketplace with one purpose: to help travelers explore the world, one journey at a time. Expedia Group™ connects travelers, partners, and advertisers through its trusted brands, leading technology, and rich first‑party data, delivering predictive, personalized experiences that shape the future of travel. Expedia Group’s ecosystem includes three flagship consumer brands – Expedia®, Hotels.com®, and Vrbo® – the largest B2B travel business, and a premier advertising network. Guided by an experienced and passionate global team, Expedia Group helps millions of travelers in more than 70 countries explore the world with confidence and ease.