Senior Intune & SCCM Automation Admin

HCL Technologies Limited; United States; On-site; USD 61,000 - 107,000; Full time

Job summary

HCL Technologies Limited is seeking a Senior Administrator - MDM Intune in the United States, focusing on Intune and SCCM/SMS, asset management, and ITIL-aligned processes to improve service quality and cost efficiency. You will deliver high-quality code while supporting ongoing projects and responding to client requests.

The role emphasizes collaboration with cross-functional teams, incident RCAs, knowledge-base updates, mentoring analysts, and maintaining security compliance.

Qualifications

• Proven expertise in Intune and SCCM/SMS for client lifecycle management.
• Strong directory services knowledge and Microsoft Enterprise Mobility Suite.
• Analytical problem-solving skills and effective communication.

Responsibilities

• Provide advanced technical support for Intune and SCCM/SMS, with root-cause analysis.
• Collaborate with cross-functional teams to resolve complex tickets while upholding security.
• Update knowledge bases and mentor new analysts.
• Adhere to quality, regulatory, and security requirements.
• Improve CSAT by achieving first-call resolution and mitigating threats.

Skills

Intune

SCCM/SMS

Directory Services

Analytical & Troubleshooting

Education

Microsoft Certified: Modern Desktop Administrator Associate

Microsoft Certified: Security, Compliance, And Identity Fundamentals

Tools

Intune

SCCM/SMS

Directory Services

Microsoft EMS

Job description

HCL Technologies Limited is seeking a Senior Administrator - MDM Intune in the United States, focusing on Intune and SCCM/SMS, asset management, and ITIL-aligned processes to improve service quality and cost efficiency. You will deliver high-quality code while supporting ongoing projects and responding to client requests.

The role emphasizes collaboration with cross-functional teams, incident RCAs, knowledge-base updates, mentoring analysts, and maintaining security compliance.