Senior Internal Communications Specialist

Boston Children’s Hospital; Massachusetts; Hybrid; USD 70,000 - 90,000; Full time

Job summary

Boston Children’s Hospital is looking for a Senior Internal Communications Specialist to develop and execute communications programs that advance organizational priorities. The role involves creating diverse content, supporting internal communications, and engaging with key stakeholders.

The ideal candidate will have a Bachelor’s degree and 5-6 years of progressive experience in internal or corporate communications. Skills in managing Microsoft 365 tools are essential, along with strong written and interpersonal communication abilities.

Qualifications

• 5-6 years of experience in internal communications or related field.
• Ability to create compelling content across multiple formats.
• Strong organizational and time management skills.

Responsibilities

• Develop and execute communications programs aligned with organizational priorities.
• Produce diverse communications content including articles and presentations.
• Manage internal communications channels and optimize content for audiences.

Skills

Written communication

Digital storytelling

Interpersonal skills

Microsoft 365 tools (Teams, SharePoint)

Education

Bachelor’s degree

Tools

Microsoft 365

Job description

Position Summary

Senior Internal Communications Specialist (hybrid).

Key Responsibilities

1. Strategic Communications:
   • Develop and execute integrated communications programs that advance organizational priorities, including the behavioral health mission, Franciscan Children’s affiliation with Boston Children’s, and enterprise‑wide transformation.
   • Serve as a trusted communications resource for leadership, key departments, and committees, providing counsel on messaging, tone, timing, and audience.
   • Translate complex clinical, operational, and cultural initiatives into clear, compelling communications for diverse internal and external audiences.
   • Operate with a high degree of independence on high‑priority projects, proactively identifying communications opportunities and gaps.
2. Content Development & Storytelling:
   • Develop a broad range of communications content, including articles, executive messages, talking points, scripts, presentations, web copy, social media content, and marketing collateral, across print and digital channels.
   • Produce content that is accurate, on‑brand, accessible, ADA‑compliant, AI‑supported, and tailored to the intended audience and channel.
3. Internal Communications:
   • Support enterprise‑wide internal communications programs that inform, align, and engage the workforce across the full Boston Children’s system.
   • Work in close partnership with the Internal Communications Manager for Human Resources to develop communications that support benefits, employee engagement, and workforce initiatives.
   • Contribute to editorial planning and maintain a consistent cadence of employee‑facing communications.
   • Support communications for major organizational milestones, change management efforts, and transformation initiatives.
4. Channel & Digital Management:
   • Manage and contribute content to internal and external communications channels, including digital platforms, intranet, email, and social media.
   • Ensure content is on‑brand, ADA‑compliant, and optimized for the intended channel and audience.
   • Support the adoption and effective use of Microsoft 365 tools (Teams, SharePoint) as core communications channels.
   • Leverage analytics to assess content performance and inform continuous improvement.

Qualifications

1. Excellent written, verbal, and interpersonal communication skills with demonstrated ability to meet tight deadlines.
2. Strong digital storytelling skills with the ability to create compelling content for multiple channels and formats.
3. Proven ability to manage multiple priorities simultaneously in a fast‑paced, complex organization.
4. Strong interpersonal skills and ability to build trusted relationships with senior stakeholders, clinical leaders, and interprofessional partners.
5. Hands‑on experience with Microsoft 365 tools, including Teams and SharePoint.
6. Collaborative and proactive approach to moving projects forward.
7. Strong organizational and time management skills with keen attention to detail.
8. Familiarity with healthcare regulatory environment and sensitivity to HIPAA and employee privacy considerations in communications preferred.
9. Familiarity with AI tools and their application in communications (content creation, analytics, personalization) preferred.

Minimum Qualifications

Education: Bachelor’s degree required.

Experience: Minimum of 5‑6 years of progressive experience in internal communications, corporate communications, or a closely related field required.