Senior Intermodal Terminal Operations Leader

Universal Logistics Holdings, Inc.; Memphis (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Universal Logistics Holdings, Inc. seeks an Operations Supervisor in Memphis to lead daily terminal operations in a high-velocity intermodal environment. The role supports CN Railway and major customers like JB Hunt, overseeing 24/7 lift handling, yard management, and equipment utilization.

You will coach and develop terminal staff, manage safety compliance, and monitor KPIs such as dwell time and on-time release while coordinating labor and resources to meet schedules.

Qualifications

• 2+ years of leadership experience in intermodal, transportation, logistics, warehousing, railroad, shipping, or terminal operations.
• Previous supervisory experience leading hourly employees in a fast-paced operational environment.
• Strong understanding of safety practices and operational compliance.
• Experience managing productivity, labor planning, and performance metrics.
• Ability to work in varying weather conditions and outdoor environments.
• Strong problem-solving and decision-making skills.
• Effective oral and written communication skills.
• Proficiency in Microsoft Office and operational reporting systems.
• Experience with rail, intermodal, trucking, yard management, or container operations preferred.
• Associate's or Bachelor's Degree preferred but not required.

Responsibilities

• Supervise day-to-day intermodal terminal operations, ensuring freight is handled safely, efficiently, and in accordance with customer expectations.
• Lead and develop terminal personnel while promoting a culture focused on safety, accountability, and productivity.
• Coordinate inbound and outbound train activities to ensure containers, chassis, and equipment are processed efficiently.
• Monitor yard inventory, equipment utilization, and container movement throughout the terminal.
• Ensure compliance with company policies, railroad requirements, and safety regulations.
• Conduct employee coaching, performance management, training, and development activities.
• Monitor operational KPIs, including dwell time, on-time release, safety performance, and equipment availability.
• Allocate labor, equipment, and resources based on daily workload and train schedules.
• Partner with customers, railroad representatives, mechanics, and terminal leadership to resolve operational challenges.
• Maintain accurate operational records, reporting, and daily shift documentation.
• Support continuous improvement initiatives focused on operational efficiency, service performance, and cost control.
• Respond to operational issues in real-time and make decisions that support customer service and terminal performance.

Skills

Leadership

Supervisory

Safety compliance

Communication

Reporting tools

Education

Associate's or Bachelor's Degree preferred

Tools

Microsoft Office

Operational reporting systems

Job description

Universal Logistics Holdings, Inc. seeks an Operations Supervisor in Memphis to lead daily terminal operations in a high-velocity intermodal environment. The role supports CN Railway and major customers like JB Hunt, overseeing 24/7 lift handling, yard management, and equipment utilization.

You will coach and develop terminal staff, manage safety compliance, and monitor KPIs such as dwell time and on-time release while coordinating labor and resources to meet schedules.