Senior Integration Architect: Genesys Cloud & GCP Lead

Heitmeyer Consulting; Columbus (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

Heitmeyer Consulting is seeking an Integration Architect / Technical Lead to design and deliver enterprise integration solutions for customer engagement and contact center platforms. The role emphasizes architecture across Genesys Cloud CX and Google Cloud Platform, with hands-on leadership and governance responsibilities.

The candidate should have deep Genesys Cloud expertise, REST API integration, and cloud-native experience, guiding development teams while meeting security and compliance

Qualifications

• Bachelor's degree in CS, IS, Engineering, or equivalent experience.
• 5+ years hands-on with Genesys Cloud CX.
• 7+ years designing and delivering enterprise integration solutions.
• Experience as Technical Lead on large-scale initiatives.
• Deep understanding of RESTful API design, integration, and security best practices.

Responsibilities

• Design end-to-end integration architectures for customer engagement and digital experiences.
• Define and implement REST APIs, event-driven patterns, WebSockets, and asynchronous messaging.

Skills

Genesys Cloud CX

REST APIs

Cloud-native architectures

Technical leadership

Architecture governance

Security best practices

Stakeholder communication

Education

Bachelor's degree in Computer Science / Information Systems / Engineering

Tools

ArchiMate

Apigee API Gateway

Bigtable

Pub/Sub

Job description

Heitmeyer Consulting is seeking an Integration Architect / Technical Lead to design and deliver enterprise integration solutions for customer engagement and contact center platforms. The role emphasizes architecture across Genesys Cloud CX and Google Cloud Platform, with hands-on leadership and governance responsibilities.

The candidate should have deep Genesys Cloud expertise, REST API integration, and cloud-native experience, guiding development teams while meeting security and compliance