Senior Integration & AI Tools Analyst (Remote)

Zillow Group Inc.; United States; Remote; USD 113,000 - 180,000; Full time

Job summary

Zillow Rentals connects renters with property owners and managers through tools for advertising, leasing, and payments. As a Senior Business Systems Analyst on the Integration Solutions team, you will lead complex integration issues, develop docs, tools, and monitoring to improve reliability and partner support.

You will work across product, engineering, support, and enterprise partners, driving discoveries, AI-assisted workflows, and comprehensive onboarding materials.

Qualifications

• 5-8+ years of experience in solutions consulting, technical account management, implementation, integration support, or related work.
• Skilled in XML, JSON, data mapping, and feed-based integrations, including the MITS schema.
• Familiar with APIs, REST, webhooks, and tools such as Postman.
• Able to translate technical information into clear explanations for partners, engineers, and business leaders.
• Experienced in identifying patterns across issues and turning findings into practical improvements.
• Able to coordinate work across teams and manage competing priorities while documenting findings.

Responsibilities

• Lead investigation and resolution of complex integration issues across systems.
• Provide engineering with clear problem statements, reproduction steps, and evidence.
• Lead partner discovery conversations; recommend integration approaches.
• Explain technical findings to technical and nontechnical audiences.
• Develop and improve AI-assisted knowledge and diagnostic tools.
• Create and maintain integration guides, escalation playbooks, onboarding resources, and troubleshooting documentation.
• Improve operational tools and workflows (Zendesk, Slack automations, Airtable, dashboards).
• Analyze support trends and signals to identify issues and drive root-cause improvements.
• Define launch support plans and partner onboarding support.

Skills

XML

JSON

Data mapping

APIs

REST

Postman

Tools

Postman

Zendesk

Slack

Airtable

Job description

Zillow Rentals connects renters with property owners and managers through tools for advertising, leasing, and payments. As a Senior Business Systems Analyst on the Integration Solutions team, you will lead complex integration issues, develop docs, tools, and monitoring to improve reliability and partner support.

You will work across product, engineering, support, and enterprise partners, driving discoveries, AI-assisted workflows, and comprehensive onboarding materials.