Senior Business Systems Analyst

Zillow Group Inc.; United States; À distance; USD 113 000 - 180 000; Plein temps

Résumé du poste

Zillow Rentals connects renters with property owners and managers through tools for advertising, leasing, and payments. As a Senior Business Systems Analyst on the Integration Solutions team, you will lead complex integration issues, develop docs, tools, and monitoring to improve reliability and partner support.

You will work across product, engineering, support, and enterprise partners, driving discoveries, AI-assisted workflows, and comprehensive onboarding materials.

Qualifications

• 5-8+ years of experience in solutions consulting, technical account management, implementation, integration support, or related work.
• Skilled in XML, JSON, data mapping, and feed-based integrations, including the MITS schema.
• Familiar with APIs, REST, webhooks, and tools such as Postman.
• Able to translate technical information into clear explanations for partners, engineers, and business leaders.
• Experienced in identifying patterns across issues and turning findings into practical improvements.
• Able to coordinate work across teams and manage competing priorities while documenting findings.

Responsabilités

• Lead investigation and resolution of complex integration issues across systems.
• Provide engineering with clear problem statements, reproduction steps, and evidence.
• Lead partner discovery conversations; recommend integration approaches.
• Explain technical findings to technical and nontechnical audiences.
• Develop and improve AI-assisted knowledge and diagnostic tools.
• Create and maintain integration guides, escalation playbooks, onboarding resources, and troubleshooting documentation.
• Improve operational tools and workflows (Zendesk, Slack automations, Airtable, dashboards).
• Analyze support trends and signals to identify issues and drive root-cause improvements.
• Define launch support plans and partner onboarding support.

Connaissances

XML

JSON

Data mapping

APIs

REST

Postman

Outils

Postman

Zendesk

Slack

Airtable

Description du poste

About the team

Zillow Rentals connects renters with property owners and managers through tools for advertising, leasing, and payments. Within Rentals, the Integration Solutions team helps keep partner systems connected across listings, leads, touring, messaging, and applications. We support hundreds of integrations powering approximately 1.5 million rental units, helping partners deliver a reliable experience from initial inquiry through lease signing.

About the role

As a Senior Business Systems Analyst, you’ll provide technical leadership as an individual contributor on the Integration Solutions team. Working across product, engineering, support, and enterprise partners, you’ll resolve complex integration issues and develop documentation, tools, and monitoring that improve reliability and help teams support partners effectively.

Lead the investigation and resolution of complex integration issues across systems, providing engineering teams with clear problem statements, reproduction steps, and supporting evidence. Lead partner discovery conversations, recommend integration approaches, and explain technical findings to technical and nontechnical audiences. Partner with Sales on technical discussions with enterprise prospects. Develop and improve AI‑assisted knowledge and diagnostic tools to support troubleshooting and knowledge sharing. Create and maintain integration guides, escalation playbooks, onboarding resources, and troubleshooting documentation. Improve operational tools and workflows, including Zendesk, Slack automations, Airtable, and monitoring dashboards. Analyze support trends and integration health signals to identify recurring issues, recommend root‑cause improvements, and strengthen proactive monitoring. Define launch support plans—documentation, escalation paths, monitoring, and known limitations—and support partner onboarding and post‑launch reviews.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, NewJersey, NewYork, Washington state, and Washington DC the standard base pay range for this role is $112,800.00 - $180,200.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.

In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $107,200.00 - $171,200.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

5-8+ years of experience in solutions consulting, technical account management, implementation, integration support, or related work. Skilled in XML, JSON, data mapping, and feed‑based integrations, including the Multifamily Information and Transactions Standards (MITS) schema. Familiar with application programming interfaces (APIs), REST, webhooks, and tools such as Postman. You can interpret API documentation and investigate issues across systems; production coding is not required. Able to translate technical information into clear explanations for partners, engineers, and business leaders. Experienced in identifying patterns across issues and turning findings into practical process or system improvements. Able to coordinate work across teams, manage competing priorities, and follow issues through resolution while documenting and sharing findings. Interested in developing and improving AI‑assisted workflows that help teams work effectively.

Preferred

Experience in property technology, multifamily operations, or business‑to‑business software, including property management software, customer relationship management systems, internet listing services, or related integrations. Here at Zillow - we value the experience and perspective of candidates with non‑traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most‑visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you’re working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality.

How we work is a key part of that transformation. Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they’re most productive - enabling us to move fast, stay connected and deliver on our people promise. Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME’s America’s Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants:

Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.