Bilingual Clinical Coordinator Assistant

Paradigm; Oregon; Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health and wellness insurance options

401(k) matching contributions

Vacation time and personal holidays

Volunteer time off

Learning and development LEAP program

Job summary

Paradigm is seeking a Bilingual Clinical Coordinator Assistant (English/Spanish) to join our team in a fully remote, full-time position. You will support Clinical Coordinators, maintain medical records, obtain appointment information, and process supply orders while ensuring timely, coordinated services for injured workers.

Minimum three years of healthcare-related experience and bilingual proficiency are required. The schedule is 11:00 a.m.–7:30 p.m. EST with a pay range of $20–$22 per hour.

Qualifications

• At least three years of healthcare-related experience.
• Knowledgeable about injured workers' rights and privacy of PHI.
• Maintain confidentiality and comply with regulatory requirements.
• Strong verbal and written communication skills.

Responsibilities

• Support Clinical Coordinators by maintaining medical records and coordinating note delivery.
• Input supply orders and confirm delivery of supplies; follow up with providers, vendors, and injured workers.
• Triage patient needs and ensure timely, coordinated services per policy and best practices.
• Collaborate with internal departments and external partners to maintain workflow and drive QA improvements.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Education

College credit in healthcare or office management

Tools

Outlook

Teams

Proprietary software

Job description

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm's business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.

We're proud to be recognized—again! For the fourth year in a row, we've been certified by Great Place to Work ®, and for the third consecutive year, we've earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.

Watch this short video for a brief introduction to Paradigm.

Paradigm is seeking a Bilingual Clinical Coordinator Assistant (English/Spanish) to join our team in a fully remote, full-time position. In this role, you'll provide administrative support to our Clinical Coordinators, helping injured workers receive timely, coordinated services. Responsibilities include maintaining medical records, obtaining appointment information and documentation, processing supply orders, and following up with providers, vendors, and injured workers. If you bring strong organizational skills, a customer-first approach, and at least three years of healthcare-related experience, we'd love to hear from you.

Bilingual proficiency in English and Spanish is required.

Schedule: 11:00 a.m.-7:30 p.m. EST

Pay range: $20-$22 per hour

Responsibilities

• Support the Mission, Values and Vision of Paradigm, promoting positive public relations and demonstrating service excellence, respect for customers, coworkers, and management. Consistently maintain a high level of ethical and professional standards, continuously striving to improve healthcare services.
• Work collaboratively with Clinical Coordinators to ensure compliance with file follow-up per established policies and procedures, reporting any concerns as needed. Contact vendor agencies to obtain notes and home health compliance; Input supply orders and confirm delivery of supplies; Provide excellent responsiveness and follow-up with injured workers, family members, vendors, and providers/physicians for office visit dates, prescriptions, lab results, and records; Ensure receipt of authorization with vendor sources. Assist in triaging patients' needs.
• Plan and complete job duties, organizing individual workload to meet jurisdictional and Best Practice Standards for timeliness, notification, and documentation requirements as well as approach problem resolution via appropriate use of research and resources.
• Collaborate effectively with all internal departments and external partners to ensure smooth workflow and participate in common teamwork to achieve departmental and organizational goals. Actively participate in the QA process and departmental improvement efforts, identifying appropriate areas for improvement
• Maintain reliable and predictable attendance during scheduled work hours.
• Demonstrates a customer-first mindset by developing a broad and deep (where appropriate) understanding of Paradigm organization, products, operations, and customers. Prioritizes collaboration to meet customer needs and expectations and takes personal accountability for service quality.
• Utilizes AI tools to support day-to-day tasks, improve efficiency, and enhance output quality. Adopts new technologies as trained and applies them in alignment with established processes and guidelines.
• Responsible for complying with Paradigm Information Security requirements and policies, for safeguarding Paradigm or Paradigm related passwords, and for notifying Paradigm of any Information Security incidents per policy SEC 10-12 Information Security Incident Management.

Qualifications

• Education/Training: College credit in a comparable field (e.g., healthcare, office management, business).
• Experience: At least three (3) years of healthcare-related experience (e.g., hospital, medical office, Occupational Health, or other comparable clinical discipline).
• Knowledgeable of injured workers' rights and ability to ensure an atmosphere which promotes the privacy, dignity, and well-being of injured workers.
• Maintain confidentiality of all data, including injured workers' Protected Health Information (PHI), employee, and operations data.
• Skills: Excellent verbal and written communication, cooperation, service excellence, and effective conflict resolution skills; Able to promptly address concerns with tact and provide appropriate follow up; proficient reading, writing, grammar, and mathematics skills; knowledgeable of medical terminology; Excellent organization, prioritization, and multi-tasking skills; Excellent computer skills (e.g., Outlook, Teams, to be trained on proprietary software).
• Comply with all regulatory requirements, current laws and policies which protect workers from harassment and all illegal and discriminatory behavior. Comply with applicable Quality Assurance initiatives.
• Complete requirements for required training,

Equipment/Machinery Used: Standard office equipment including phones, scanners, fax, laptop/PC, copiers, various computer programs, etc.

Paradigm Benefits

• Health and wellness - We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).
• Financial incentives - Paradigm's financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions.
• Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest.
• Volunteer time - We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year.
• Learning and development: One of Paradigm's core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program.

Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We're striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.

Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at .

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

#LI-Remote