Bilingual Clinical Coordinator Assistant

Paradigm; New York (NY); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance options

401(k) matching contributions

Paid time off

Learning and development program

Volunteer time off

Job summary

Paradigm is an accountable specialty care management organization focused on improving lives of people with complex injuries. We’re a remote, full-time team seeking a Bilingual Clinical Coordinator Assistant (English/Spanish) to support patients, vendors and clinicians across the U.S.

With at least three years in healthcare, you will manage file follow-ups, coordinate orders, and ensure timely authorization while maintaining PHI privacy and customer service excellence.

Qualifications

• College credit in a comparable field (e.g., healthcare, office management, business).
• At least three years of healthcare-related experience (hospital, medical office, Occupational Health, or other).
• Knowledgeable of injured workers’ rights and privacy protections.
• Maintain confidentiality of PHI, employee, and operations data.
• Excellent verbal and written communication; strong prioritization and multitasking skills.

Responsibilities

• Support Paradigm’s Mission, Values and Vision, promoting service excellence and respectful customer interactions.
• Maintain ethical and professional standards while continuously improving healthcare services.
• Collaborate with Clinical Coordinators to ensure file follow-up according to policies and procedures.
• Input supply orders and confirm delivery of supplies; coordinate with vendors for notes and compliance.
• Provide timely and effective follow-up with injured workers, families, vendors, and providers for dates, prescriptions and records.
• Ensure receipt of authorizations with vendor sources.
• Triaging patients’ needs and planning workload to meet standards and timelines.
• Collaborate with internal departments to maintain smooth workflow and support team goals.
• Participate in QA processes and identify areas for improvement.

Skills

Bilingual (English/Spanish)

Communication skills

Organizational skills

Customer service

Team collaboration

Attention to detail

Problem solving

Education

College credit in healthcare/related field

Tools

Outlook

Microsoft Teams

Proprietary software

Job description

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.

We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work® and for the third consecutive year, we’ve earned a spot on Fortune’s Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.

Watch this short video for a brief introduction to Paradigm.

Bilingual Clinical Coordinator Assistant (English/Spanish)

to join our team in a fully remote, full-time position.

If you bring strong organizational skills, a customer-first approach, and at least three years of healthcare-related experience, we’d love to hear from you.

Bilingual proficiency in English and Spanish is required.

Schedule

11:00 a.m.–7:30 p.m. EST

Pay range

$20–$22 per hour

Responsibilities

• Support the Mission, Values and Vision of Paradigm, promoting positive public relations and demonstrating service excellence, respect for customers, coworkers, and management.
• Consistently maintain a high level of ethical and professional standards, continuously striving to improve healthcare services.
• Work collaboratively with Clinical Coordinators to ensure compliance with file follow-up per established policies and procedures, reporting any concerns as needed.
• Contact vendor agencies to obtain notes and home health compliance; Input supply orders and confirm delivery of supplies;
• Provide excellent responsiveness and follow-up with injured workers, family members, vendors, and providers/physicians for office visit dates, prescriptions, lab results, and records;
• Ensure receipt of authorization with vendor sources.
• Assist in triaging patients’ needs.
• Plan and complete job duties, organizing individual workload to meet jurisdictional and Best Practice Standards for timeliness, notification, and documentation requirements as well as approach problem resolution via appropriate use of research and resources.
• Collaborate effectively with all internal departments and external partners to ensure smooth workflow and participate in common teamwork to achieve departmental and organizational goals.
• Actively participate in the QA process and departmental improvement efforts, identifying appropriate areas for improvement
• Maintain reliable and predictable attendance during scheduled work hours.
• Demonstrates a customer-first mindset by developing a broad and deep (where appropriate) understanding of Paradigm organization, products, operations, and customers.
• Prioritizes collaboration to meet customer needs and expectations and takes personal accountability for service quality.
• Utilizes AI tools to support day-to-day tasks, improve efficiency, and enhance output quality.
• Adopts new technologies as trained and applies them in alignment with established processes and guidelines.
• Responsible for complying with Paradigm Information Security requirements and policies, for safeguarding Paradigm or Paradigm related passwords, and for notifying Paradigm of any Information Security incidents per policy SEC 10-12 Information Security Incident Management.

Qualifications

• Education/Training: College credit in a comparable field (e.g., healthcare, office management, business).
• Experience: At least three (3) years of healthcare-related experience (e.g., hospital, medical office, Occupational Health, or other comparable clinical discipline).
• Knowledgeable of injured workers’ rights and ability to ensure an atmosphere which promotes the privacy, dignity, and well-being of injured workers.
• Maintain confidentiality of all data, including injured workers’ Protected Health Information (PHI), employee, and operations data.
• Skills: Excellent verbal and written communication, cooperation, service excellence, and effective conflict resolution skills; Able to promptly address concerns with tact and provide appropriate follow up; proficient reading, writing, grammar, and mathematics skills; knowledgeable of medical terminology; Excellent organizational, prioritization, and multi-tasking skills; Excellent computer skills (e.g., Outlook, Teams, to be trained on proprietary software).
• Comply with all regulatory requirements, current laws and policies which protect workers from harassment and all illegal and discriminatory behavior. Comply with applicable Quality Assurance initiatives.
• Complete requirements for required training,

Equipment/Machinery Used

Standard office equipment including phones, scanners, fax, laptop/PC, copiers, various computer programs, etc.

Paradigm Benefits

• Health and wellness – We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).
• Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions.
• Vacation – We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest.
• Volunteer time – We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year.
• Learning and development – One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program.

Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.

Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at .

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

As a contractor with the State of Wisconsin, Paradigm complies with Wisconsin Contract Compliance Law (§16.765). Poster link: Contract Compliance Law Poster

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