Insurance Operations Specialist

Summit Consulting; Los Angeles (CA); On-site; USD 39,000 - 62,000; Full time

Job summary

GAIC Great American Insurance Company in Los Angeles is seeking an experienced Insurance Operations professional to examine, load, and process complex policies, renewals, and endorsements while ensuring data integrity. The role includes generating documents, handling billing questions, and mentoring staff in a regulated environment.

Responsibilities also include preparing reports, addressing inquiries, and identifying efficiency improvements to reduce costs, with potential coaching duties for

Qualifications

• High School Diploma required; Associate degree preferred.
• Minimum 10 years of experience in insurance operations or customer service.
• Expert knowledge of insurance data processing systems.
• Licensure in Property/Casualty insurance preferred; strong regulatory awareness.

Responsibilities

• Examines and processes complex new policies, renewals, endorsements, and cancellations.
• Loads data into systems and resolves data discrepancies to ensure accuracy.
• Generates policy documents and certificates of insurance per standards.
• Prepares and updates comprehensive reports; handles billing questions.
• Identifies opportunities to streamline procedures and reduce costs.
• May coach and provide guidance to staff and participate in talent decisions.

Skills

Analytical skills

Organizational skills

Communication skills

Coaching/mentoring

Education

High School Diploma

Associate degree preferred

Job description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group. We combine a \"small company\" culture where your ideas will be heard with \"big company\" expertise to help you succeed. With over 30 specialty property and casualty operations, there are always opportunities here to learn and grow.At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.Great American Custom, an underwriting division of Great American Insurance Group, dedicates itself to serving client needs and delivering outstanding service. We have made a name for ourselves as a full-service underwriting organization focused on long-term client relationships and customized business solutions. We specialize in providing primary casualty products as well as umbrella and capacity excess products that meet the needs of the commercial market. Our policy holders range from small businesses to complex multi-national corporations and Fortune 1000 accounts.This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.Essential Job Functions and ResponsibilitiesExamines and processes highly complex new insurance policies, renewals, endorsements, and cancellations using various systems.Enters or loads complex data into appropriate systems, conducting thorough research and resolution of data discrepancies to ensure accuracy and integrity.Generates and distributes policy documents, certificates of insurance, and other related materials, ensuring alignment with organizational standards and regulatory requirements.Organizes, prepares, and updates comprehensive reports. Determines and adjusts billing status as needed. Addresses premium/billing inquiries.Identifies opportunities to streamline procedures, enhance efficiency, and reduce costs.May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports.Performs other duties as assigned.Job RequirementsEducation: High School Diploma (Associate degree preferred)Experience: Generally, a minimum of 10 years of experience in insurance operations or customer service. Completion of or continuing progress toward a professional designation preferred, such as Property/Casualty Insurance license.Scope of Job/Qualifications: Expert knowledge of local, state, and federal insurance-related policies. Advanced analytical and organizational abilities with a focus on prioritization. Expert knowledge of insurance data processing systems and leverages broad understanding of the organization. As appropriate for line of business, may authorize new business, renewals, and endorsements following specific instructions or guidelines. Excellent interpersonal and communication skills. Provides guidance, training, and assistance to lower-level positions. Serves as a resource for other functional areas.Company:GAIC Great American Insurance CompanySalary Range:$27.65 -$45.34Benefits:We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.*Excludes seasonal employees and interns.