Senior Insurance Compliance & Regulatory Leader (Remote)

Jerry.ai; Austin (TX); Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Remote work: 100% from home

Health, dental, vision insurance

401(k) matching

Job summary

Jerry.ai is seeking an Insurance Compliance & Regulatory Senior Lead to guide the Insurance Operations team from a remote location. You will oversee escalation, DOIs, root-cause analysis, and regulatory reporting while partnering with Legal, Product, and Engineering to build durable policy and process improvements.

This role requires strong executive communication, regulatory expertise, and a track record of handling complex inquiries and carrier audits.

Qualifications

• 5+ years of insurance experience, including 3+ years in state insurance and regulatory compliance.
• Proven track record of directly managing state regulatory inquiries (DOI complaints) and carrier audit relationships.
• Working knowledge of NAIC model regulations, state insurance codes, and market conduct examination standards, with the ability to translate regulatory requirements into operational policy and team-level practice.
• Exceptional executive-level written and verbal communication skills with an eye for legal and compliance detail.
• Strong analytical mindset with experience using data to drive cross-functional product and operational improvements.
• Bachelor’s degree preferred (or equivalent practical leadership experience).

Responsibilities

• Oversee the end-to-end investigation and de-escalation framework for critical customer complaints, acting as the final point of escalation for complex issues.
• Own DOI and Insurance Carrier Responses; manage carrier audits and state regulatory complaint workflows; author, review, and finalize official correspondence to state departments of insurance, carrier partners, and consumers.
• Systemic Root-Cause Resolution; partner with Legal, Product, and Engineering to convert audit findings and complaint trends into product changes, automated checks, and process fixes.
• Complaint Log & Compliance Controls; own the complaint log and the workflows behind it, keeping records accurate and audit-ready for market conduct examinations and state data calls, and meeting statutory deadlines and internal SLAs.
• Carrier Relationship & Claims Support; serve as the primary operational liaison for carrier partners during high-stakes claims investigations, regulatory inquiries, and information audits.
• Team Guidance & Coaching; provide operational guidance, quality oversight, and subject-matter expertise to team members handling customer service, compliance, and claims support.
• Regulatory Reporting & Documentation; maintain accurate, audit-ready records of complaint trends, regulatory correspondence, and resolution timelines to support timely responses to DOI inquiries and to inform leadership of emerging compliance risk areas.

Skills

Executive communication

Regulatory translation

Data-driven decisions

Education

Bachelor’s degree

Job description

Jerry.ai is seeking an Insurance Compliance & Regulatory Senior Lead to guide the Insurance Operations team from a remote location. You will oversee escalation, DOIs, root-cause analysis, and regulatory reporting while partnering with Legal, Product, and Engineering to build durable policy and process improvements.

This role requires strong executive communication, regulatory expertise, and a track record of handling complex inquiries and carrier audits.