Senior Insurance Account Associate, Commercial Lines

Insurance Office of America; Overview Gardens (DE); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary and bonus potential

Company-paid health insurance

Paid holidays and vacation time

401K with employer match

Job summary

Insurance Office of America (IOA) is hiring a Senior Account Associate - Commercial Lines to provide admin and customer service support to the account team. You will work under supervision of an Account Manager to ensure quality standards and accurate processing of policies, renewals, and client correspondence.

The role emphasizes effective communication, coordination of policy changes, and timely service delivery for multiple accounts while upholding IOA values and compliance.

Qualifications

• 3+ years of customer service experience in the insurance industry.
• Knowledge of insurance brokerage and client needs.
• Active licensing; CISR designation preferred.

Responsibilities

• Direct day-to-day activities and workflow of Team Support and related roles.
• Track policy expirations; ensure renewals are processed on time.
• Handle endorsements, audits, cancellations, and policy documents.

Skills

Customer service

Insurance industry knowledge

Communication

Problem solving

Education

High School Diploma

Active licensure

CISR designation preferred

Tools

MS Office

Job description

Insurance Office of America (IOA) is hiring a Senior Account Associate - Commercial Lines to provide admin and customer service support to the account team. You will work under supervision of an Account Manager to ensure quality standards and accurate processing of policies, renewals, and client correspondence.

The role emphasizes effective communication, coordination of policy changes, and timely service delivery for multiple accounts while upholding IOA values and compliance.