Senior Instructional Designer & Training Lead

1208 FSG - Cybertek Corp.; Tulsa (OK); Presencial; USD 60.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Paid holidays

Paid time off

Descripción de la vacante

DXC Technology is seeking an experienced Instructional Designer in the United States to design, develop, implement, and continuously improve high-impact learning solutions for contact center operations and client requirements.

You will collaborate with Operations, QA, Workforce Management, Compliance, SMEs, and Training Leaders to create engaging learning experiences that improve new hire readiness, knowledge retention, and performance metrics.

Formación

• 3–5+ years of instructional design experience.
• 2+ years in contact center, customer service, BPO, or operations environments.
• Experience with curriculum design using ADDIE or similar methodologies.
• Strong digital and instructor-led development skills.
• Excellent writing and content development skills, with the ability to manage multiple projects in a fast-paced environment.

Responsabilidades

• Design end-to-end learning solutions for new hire training, product launches, refreshers, cross-skilling, compliance, and leadership development.
• Build blended learning solutions including ILT, VILT, eLearning, microlearning, simulations, scenarios, assessments, and OJT.
• Create facilitator and participant guides, storyboards, job aids, process maps, and interactive modules aligned to brand, quality, and compliance standards.
• Conduct training needs analyses and use performance data to recommend and measure learning interventions.
• Build and maintain content in the LMS using industry-standard authoring tools, leveraging AI-enabled learning technology.
• Measure training effectiveness and ROI against operational metrics such as CSAT, QA, AHT, FCR, and time-to-proficiency, and refresh curriculum accordingly.
• Partner with Operations, QA, WFM, Compliance, SMEs, and Training Leaders to align learning solutions with business needs.
• Develop measurable learning solutions that translate complex business processes and compliance standards into effective training content.

Conocimientos

Instructional design

Curriculum design

eLearning

Storytelling

Project management

Writing

Educación

Bachelor's degree in Instructional Design, Education, Organizational Development, or related field

Herramientas

Articulate Storyline

Rise 360

Adobe Captivate

Camtasia

Vyond

Copilot Studio

LMS

Descripción del empleo

DXC Technology is seeking an experienced Instructional Designer in the United States to design, develop, implement, and continuously improve high-impact learning solutions for contact center operations and client requirements.

You will collaborate with Operations, QA, Workforce Management, Compliance, SMEs, and Training Leaders to create engaging learning experiences that improve new hire readiness, knowledge retention, and performance metrics.