Senior Instructional Designer — Hybrid Banking Learning

Capital One; Richmond (VA); Hybrid; USD 81,000 - 92,000; Full time

Job summary

Capital One in the Richmond area is seeking a Senior Associate Instructional Designer for the Readiness and Associate Experience within Retail Bank. This hybrid role designs and develops a diverse set of learning materials for Bank Operations, Bank Voice, and Customer Protection, partnering with learning consultants, designers, and SMEs.

You will analyze learning needs, create blended learning solutions, scripts for videos, e-learning, and simulations, and support end-to-end design with ADDIE

Qualifications

• Design and develop blended learning solutions for programs.
• Analyze learning needs and translate business intent into content.
• Collaborate with SMEs to create engaging materials.
• Apply modern learning theories and models in design.

Responsibilities

• Design and develop content for Bank Operations, Bank Voice, and Customer Protection.
• Support needs analysis to ensure skill transfer to the job.
• Recommend modalities for optimal learning experiences.
• Collaborate with SMEs to design materials and performance tools.
• Demonstrate agility with new learning technologies.
• Partner with project team to align with client needs.
• Work with other Instructional Designers and Learning Consultants on ADDIE.
• Own tasks with independence while collaborating with the broader team.

Skills

Blended learning design

Digital learning

Google Workspace

Agile teamwork

Design thinking

Human centered design

Generative AI in learning

Education

High School Diploma/GED or equivalent

Tools

Articulate 360

Job description

Capital One in the Richmond area is seeking a Senior Associate Instructional Designer for the Readiness and Associate Experience within Retail Bank. This hybrid role designs and develops a diverse set of learning materials for Bank Operations, Bank Voice, and Customer Protection, partnering with learning consultants, designers, and SMEs.

You will analyze learning needs, create blended learning solutions, scripts for videos, e-learning, and simulations, and support end-to-end design with ADDIE