Senior Instructional Designer — Compliance & AI Learning

T-MOBILE USA, Inc.; Factoria (WA); On-site; USD 83,000 - 150,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) plan

Paid time off and holidays

Medical, dental, vision benefits

Job summary

T-Mobile USA, Inc. is seeking a Sr. Instructional Designer to lead compliance training design and learning technology initiatives.

You will own the development of engaging eLearning content, AI-assisted workflows, and LMS integrations within a high‑impact legal affairs team. The role emphasizes applying instructional design theory, accessibility standards, and cross-functional collaboration with legal experts.

Qualifications

• 4-7 years of relevant experience in eLearning development and instructional design, preferably within a legal, compliance, or regulatory environment.
• Strong command of instructional design theory and adult learning principles, with demonstrated ability to apply learning science to complex, content-heavy subject matter.
• Expert-level proficiency with Articulate 360 (Storyline and Rise). Familiarity with other authoring tools (e.g., Synthesia, Vyond) and video editing or graphic design tools (e.g., Camtasia, Adobe suite) a plus.
• Working knowledge of LMS administration, including publishing and troubleshooting SCORM/xAPI content, sufficient to serve as backup coverage when needed.
• Genuine interest in and aptitude for the technical side of learning operations, including AI-assisted development and emerging learning technologies.
• Proven experience managing external vendor relationships, including contract or SOW administration.
• Ability to manage multiple concurrent projects, maintain workback schedules, and provide concise status reporting.
• Excellent stakeholder and subject matter expert management skills, with the ability to operate independently at an expert level across complex, cross-functional relationships.
• Knowledge of accessibility best practices, and WCAG 2.1 Guidelines and Section 508.

Responsibilities

• Partner with legal and regulatory subject matter experts to obtain, validate, and translate complex legal content into clear, measurable learning objectives.
• Apply instructional design theory and adult learning principles, including ADDIE, Bloom's Taxonomy, and Kirkpatrick's Model, to design effective, learner-centered compliance training.
• Design, develop, and maintain interactive eLearning courses, assessments, job aids, and supporting resources using Articulate 360 (Storyline and Rise), building to WCAG 2.1 and Section 508 accessibility standards.
• Conduct learner analysis to identify patterns in engagement, completion, and assessment performance that inform content design and program improvement.
• Review and redesign existing curriculum in response to regulatory changes, policy updates, and stakeholder-identified gaps. Develop new courses when required.
• Embed strong visual design and communication principles across all deliverables consistent with T-Mobile brand guidelines.

Skills

Instructional design

Articulate 360

LMS administration

AI in learning

Vendor management

Project coordination

Learning technology

Stakeholder management

Accessibility

Education

Bachelor's degree

Master's degree preferred

Tools

Synthesia

Vyond

Camtasia

Adobe Creative Suite

Job description

T-Mobile USA, Inc. is seeking a Sr. Instructional Designer to lead compliance training design and learning technology initiatives.

You will own the development of engaging eLearning content, AI-assisted workflows, and LMS integrations within a high‑impact legal affairs team. The role emphasizes applying instructional design theory, accessibility standards, and cross-functional collaboration with legal experts.