Senior Instructional Designer

Fts Inc; United States; Sur place; USD 80 000 - 110 000; Plein temps

Résumé du poste

FTS Inc. is seeking a D365 Learning & Development Specialist to guide learning strategy across a large, evolving workforce during a major digital transformation.

You will design, develop, and deliver engaging training for Microsoft Dynamics 365, partnering with business leaders to ensure adoption, measure impact, and scale programs across functions. This role emphasizes collaboration, change management, and a continuous learning culture to support organizational growth and tech-driven

Qualifications

• Bachelor's degree in HR, organizational development, education, business, or related field.
• 3+ years in Learning & Development or related function.
• Hands-on experience developing and delivering D365 training.
• Experience supporting enterprise system implementations and digital transformation.
• Strong instructional design and tailoring learning for diverse audiences.
• Excellent facilitation and communication skills.
• Experience creating eLearning content and training documentation.
• Proven ability to build relationships with stakeholders at all levels.
• Strong project management and organizational skills.

Responsabilités

• Design and implement learning programs aligned with business objectives.
• Lead end-user training for Microsoft Dynamics 365 (D365) adoption.
• Partner with stakeholders to identify learning needs and solutions.
• Create instructor-led, virtual, eLearning, job aids, and video content.
• Facilitate training sessions across multiple levels and functions.
• Evaluate training effectiveness via feedback and adoption metrics.
• Support change management during system implementations and transformations.
• Maintain current learning content as processes evolve.
• Manage learning projects from concept to implementation with deadlines.
• Promote continuous learning and professional development.

Connaissances

Instructional design

Facilitation

Communication

Project management

Stakeholder management

Formation

Bachelor's degree in HR/OD/Education/Business

Outils

LMS

Articulate / Storyline

Captivate

Camtasia

Description du poste

FTS is seeking a D365 Learning & Development Specialist to join a dynamic, growth-oriented organization undergoing significant digital transformation. This role offers the opportunity to influence learning strategy across a large, evolving workforce while partnering with business leaders to build scalable training programs that directly impact organizational success.

The ideal candidate is an innovative learning professional with hands-on experience supporting technology adoption initiatives, developing engaging learning content, and facilitating training programs across multiple business functions. Most importantly, this individual must have demonstrated experience supporting learning and change initiatives related to Microsoft Dynamics 365 (D365).

This is an exciting opportunity for someone who wants to move beyond traditional training delivery and help shape the future learning experience within a highly collaborative, employee-centric environment.

Role Responsibilities:

• Design, develop, and implement learning programs that support business objectives and employee growth.
• Lead end-user training initiatives related to Microsoft Dynamics 365 (D365), ensuring successful adoption and ongoing utilization.
• Partner with business stakeholders, subject matter experts, and leadership teams to identify learning needs and training solutions.
• Create engaging learning materials, including instructor-led training, virtual training, eLearning modules, job aids, quick-reference guides, and video content.
• Facilitate training sessions for employees across multiple levels and functions.
• Evaluate training effectiveness through feedback, assessments, performance metrics, and adoption data.
• Support organizational change management efforts related to system implementations, process improvements, and business transformation initiatives.
• Maintain learning content and ensure training materials remain current as business processes and technologies evolve.
• Manage learning projects from concept through implementation while balancing multiple priorities and deadlines.
• Promote a culture of continuous learning and professional development throughout the organization.

Required Qualifications:

• Bachelor's degree in Human Resources, Organizational Development, Education, Business, or a related field.
• 3+ years of experience in Learning & Development, Training, Organizational Development, or a related function.
• Hands-on experience developing and delivering training for Microsoft Dynamics 365 (D365) environments is required.
• Experience supporting enterprise system implementations, technology adoption initiatives, or digital transformation projects.
• Strong instructional design experience with the ability to tailor learning solutions to diverse audiences.
• Excellent facilitation, presentation, and communication skills.
• Experience creating eLearning content and training documentation.
• Proven ability to build relationships with stakeholders at all organizational levels.
• Strong project management and organizational skills.

Preferred Qualifications:

• Experience supporting large-scale system migrations or ERP/CRM implementations.
• Knowledge of adult learning principles and change management methodologies.
• Experience with Learning Management Systems (LMS).
• Familiarity with content development tools such as Articulate, Captivate, Camtasia, or similar platforms.
• Certification in Learning & Development, Organizational Development, Change Management, or related disciplines.

Why You Should Consider Applying:

• Opportunity to play a key role in a major organizational transformation.
• High visibility and direct partnership with business leadership.
• Ability to influence learning strategy and employee development initiatives across the organization.
• Collaborative, people-first culture that values innovation, growth, and continuous improvement.
• Exposure to enterprise-wide projects that have measurable business impact.
• Strong commitment to employee development, career progression, and professional growth.

Microsoft Dynamics 365 (D365) training and adoption experience is a critical requirement for this role. Candidates without direct D365 training, enablement, or implementation support experience will not be considered.