D365 Adoption Learning & Development Consultant

Softcat plc.; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Disability support in recruitment

Job summary

Softcat plc is seeking a D365 Adoption Learning & Development Consultant to lead the learning and adoption strategy for Microsoft Dynamics 365 across the Sales organisation, ensuring colleagues have the skills and confidence to embed new ways of working.

You will partner with Learning & Development, IT, Sales Enablement and business stakeholders to create blended learning programmes, adoption campaigns and performance support resources, measuring impact to drive capability and business outcomes.

Qualifications

• Experience designing and delivering learning solutions that support large-scale change and enterprise system adoption.
• Strong expertise in learning design, content creation and facilitation.
• Ability to engage Sales and Sales Support teams and translate complex processes into practical learning experiences.
• Excellent communication and stakeholder management across multiple teams and leadership levels.

Responsibilities

• Define and deliver the D365 learning and adoption strategy aligned to Sales objectives and business transformation.
• Lead D365 capability and adoption as the L&D SME, developing learning solutions that drive system usage and behavior change.
• Partner with Sales, IT, Sales Enablement and stakeholders to embed D365 learning across onboarding, academies and leadership development.
• Create and evolve blended learning programmes, adoption campaigns and performance support resources.
• Measure adoption impact and provide recommendations to improve capability, productivity and business outcomes.

Job description

series of industry awards. We've got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career.

Driving D365 adoption through learning, capability and business transformation

The D365 Adoption Learning & Development Consultant will be responsible for leading the learning and adoption strategy for Microsoft Dynamics 365 across the Sales organisation, ensuring colleagues have the skills, confidence and support to embed new ways of working into their day-to-day roles. Acting as the subject matter expert for D365 capability, you will work closely with Learning & Development, IT, Sales Enablement and business stakeholders to integrate D365 learning into onboarding, sales academies, leadership development and wider capability programmes, driving long‑term adoption and business success.

As a D365 Adoption Learning & Development Consultant, you’ll be responsible for:

• Defining and delivering the D365 learning and adoption strategy aligned to Sales objectives, business transformation and growth ambitions
• Leading D365 capability and adoption as the L&D subject matter expert, developing learning solutions that drive confident system usage and behaviour change
• Partnering with Sales, IT, Sales Enablement and programme stakeholders to embed D365 learning across onboarding, academies, leadership development and capability pathways
• Creating and evolving blended learning programmes, adoption campaigns, manager toolkits and performance support resources to maximise engagement and long‑term adoption
• Measuring adoption impact using feedback, performance data and business insights, providing recommendations that enhance capability, productivity and business outcomes

We’d love you to have Experience designing and delivering learning solutions that support large‑scale change, business transformation and enterprise system adoption, ideally within Dynamics 365 environments is desirableStrong expertise in learning design, content creation and facilitation, utilising blended learning approaches including digital learning, workshops, coaching, manager support and in‑role guidanceProven ability to engage and upskill Sales and Sales Support teams, translating complex processes into practical, user‑friendly learning experiencesExcellent communication, presentation and stakeholder management skills, with the ability to build trusted relationships and influence across multiple teams and leadership levelsCurious, proactive and focused on continuous improvement, with experience leveraging digital adoption platforms (e.g. Whatfix, FollowMe) and relevant professional certifications (e.g. PROSCI, CIPD or Instructional Design) being advantageous.We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent,

In this role, we can offer the following flexible working patterns:

Hybrid working - 3 days in the office and 2 days working from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.

You can find out more about life

Reference: 3981

Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Learning & Development TeamSoftcat's L&D team sits within a wider People & Property department consisting of People Operations, People Business Partners, Reward, Talent Acquisition, Diversity & Inclusion and Employee Engagement. The purpose of the L&D team is to build the capability, leadership and culture that enable Softcat to perform today and succeed tomorrow. The L&D team plays an influential part in our business, ensuring that Softcat succeeds through our people.Success. The Softcat Way. It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We help customers to use technology to succeed, by putting our employees first. We've reached the 1 billion+ pa revenue milestone, opened our first office outside the UK and picked up a