Senior Installation Field Engineer

American Management Group, LLC (AMG); Tacoma (WA); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

PTO

Medical/Dental/Vision plan

Life and AD&D insurance

401K Plan

Job summary

American Management Group, LLC (AMG) seeks a Senior Installation Field Engineer to lead onsite technicians during the VA EHR deployment and training project. This role requires frequent travel and hands-on management of hardware setup, imaging, network configuration, and security compliance at multiple training sites.

You will coordinate equipment setup, ensure current VA images, assign Active Directory training use, and maintain inventory while delivering high customer service throughout

Qualifications

• Bachelor’s degree in computer science, Information Systems, Information Technology, or equivalent; or 18+ years of experience in lieu of a degree.
• 10 total years of IT experience with hardware/software support and deployments.
• Able to travel up to 50% of the time; valid driver’s license and personal transportation.
• Strong communication skills and ability to write reports/deliverables.
• Experience with Windows desktop deployments and IT helpdesk Tier 2.

Responsibilities

• Oversee onsite technicians supporting the VA EHRM deployment and training.
• Set up equipment at training sites and ensure the most current VA image is installed.
• Configure network connectivity in training rooms and manage Wi‑Fi.
• Manage inventory and provide ongoing installation/support at training sites.
• Provide installation and ongoing support with limited supervision.

Skills

Hardware support

Software support

Troubleshooting

System imaging

Hardware repair

Customer service

Communication skills

Reporting/deliverables

Networking knowledge

Education

Bachelor's degree in Computer Science / IT / Information Systems or equivalent

18+ years experience in lieu of degree

Tools

Active Directory

Windows desktop deployments

IT helpdesk tools (Tier 2)

Job description

NOTE:Travel will typically be for 1-4 weeks at a time. Travel is in support of the VA's EHR deployment and training requirements. This position requires frequent travel by vehicle and must be able to drive safely and navigate a variety of routes. Must possess a valid driver’s license. Occasional air travel may also be required. When not on travel the staff member will work at the local VA doing daily helpdesk/system administrator/network onsite tasks.

We're looking for a technically skilled, people-friendly Installation Engineer who thrives in dynamic environments and isn’t afraid to hit the road — or the skies. This role is perfect for someone who has technical management experience, enjoys problem-solving, working with hardware, and representing a company with pride and professionalism. You’ll oversee a team of onsite technicians supporting the VA’s EHRM deployment and training project. This role combines strong technical skills with an emphasis on delivering a high level of customer service. This role will also require management of workload to include setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and update, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat. You will be responsible for baseband network Connectivity-Configuration, Management, Issue Resolution Internet Connectivity- Configuration, and Issue Resolution as well as Wi-Fi hardware configuration/management. Will be responsible for hardware start-up, imaging, configuration, updating, naming, break-fix, and issue resolution. You will be managing inventory and network connectivity at each training site ensuring connectivity during all training sessions. You will be responsible for support during installations and ongoing support for issue resolution, potential for onsite support tasks, and you will be operating with limited supervision.

Senior Installation Field Engineer

Travel will typically be for 1-4 weeks at a time. Travel is in support of the VA's EHR deployment and training requirements. This position requires frequent travel by vehicle and must be able to drive safely and navigate a variety of routes. Must possess a valid driver’s license. Occasional air travel may also be required. When not on travel the staff member will work at the local VA doing daily helpdesk/system administrator/network onsite tasks.

We're looking for a technically skilled, people-friendly Installation Engineer who thrives in dynamic environments and isn’t afraid to hit the road — or the skies. This role is perfect for someone who has technical management experience, enjoys problem-solving, working with hardware, and representing a company with pride and professionalism. You’ll oversee a team of onsite technicians supporting the VA’s EHRM deployment and training project. This role combines strong technical skills with an emphasis on delivering a high level of customer service. This role will also require management of workload to include setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and update, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat. You will be responsible for baseband network Connectivity-Configuration, Management, Issue Resolution Internet Connectivity- Configuration, and Issue Resolution as well as Wi-Fi hardware configuration/management. Will be responsible for hardware start-up, imaging, configuration, updating, naming, break-fix, and issue resolution. You will be managing inventory and network connectivity at each training site ensuring connectivity during all training sessions. You will be responsible for support during installations and ongoing support for issue resolution, potential for onsite support tasks, and you will be operating with limited supervision.

You Have:

• Will need to consistently traverse around the site campus/training sites transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets
• Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions

Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills

Possession of excellent written and verbal communication skills

Experience writing reports/deliverables

Familiar with network technologies analyzing network traffic and determining network issues

Able to travel up to 50% of the time and meet travel requirements

• Must have personal transportation available during work hours

Bachelor’s degree in computer science, Information System, Information Technology, or Equivalent and 10 total years of experience; or 18 total years of experience in lieu of a degree

Nice If You Have:

Possession of strong critical thinking and error assessment capabilities

Public Trust Clearance

Experience with Microsoft windows desktop deployments

Experience as IT helpdesk Tier 2

Hourly rate of pay:$42.99/hr
Benefits:PTO, Medical/Dental/Vision plan, Life and AD&D insurance, 401K Plan
We are an Equal Opportunity Employer:
We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, genetic information or any other characteristics protected by law.
This organization participates in E-Verify.