Senior Inside Sales Representative

The Granite Group; Gloucester, Northern (MA, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Career growth opportunities

Training and development

Team environment

Job summary

Granite Group Wholesalers LLC is seeking Senior Inside Sales Representatives to support contractors, plumbers, HVAC pros, builders, and other trade customers across Eastern Massachusetts branches. You will assist with orders, answer product questions, and recommend solutions to ensure a positive branch experience.

The role emphasizes customer service, product knowledge, and a sales-minded approach in a fast-paced wholesale distribution environment.

Qualifications

• Strong customer service, communication, and problem-solving skills.
• Sales-minded approach with a focus on helping customers succeed.
• Experience in plumbing, HVAC, PVF, hydronics, wholesale distribution, construction supply, or related field preferred.
• Ability to learn and communicate technical product information.
• Strong organizational skills and attention to detail.
• Team-oriented attitude and commitment to excellence.
• Bilingual English/Spanish skills are a plus.

Responsibilities

• Assist customers face to face and by phone with orders, pricing, availability, and product questions.
• Recommend plumbing, HVAC, PVF, hydronic, and related products based on customer needs.
• Enter and process customer orders accurately and efficiently.
• Build relationships with contractors, plumbers, HVAC technicians, builders, and other trade professionals.
• Support branch sales goals by identifying customer needs and suggesting value-added products or services.
• Work with branch teammates to maintain a smooth, organized, and customer-friendly operation.

Skills

Customer service

Communication

Problem-solving

Sales-minded

Organizational skills

Team-oriented

Bilingual English/Spanish

Job description

Career Opportunities with Granite Group Wholesalers LLC

Careers At Granite Group Wholesalers LLC

Current job opportunities are posted here as they become available.

The Granite Group is hiring Senior Inside Sales Representatives for existing and future Eastern Massachusetts branches. If you have experience in plumbing, HVAC, PVF, hydronics, or a related trade and enjoy helping customers find the right solutions, this is a great opportunity to grow with New England’s fastest-growing plumbing, hydronics, HVAC, and PVF wholesale distributor.

In these customer-facing roles, you will support contractors, plumbers, HVAC professionals, builders, and other trade customers. You will help process orders, answer product questions, recommend solutions, and contribute to a positive branch experience every day.

Helpful Product Knowledge

Experience with any of the following products or categories is helpful, but not required for every candidate:

• Midea HVAC Products
• Weil-McLain Boilers
• NTI Boilers
• State Water Heaters
• Rinnai Boilers & Water Heaters
• Uponor
• IBC Boilers

Candidates with experience in any of the following areas are encouraged to apply:

• HVAC
• Plumbing
• Pipe, valves, and fittings for residential or commercial applications
• Hydronic Heating
• Well & Water Systems

Qualifications

• Strong customer service, communication, and problem-solving skills.
• Sales-minded approach with a focus on helping customers succeed.
• Experience in plumbing, HVAC, PVF, hydronics, wholesale distribution, construction supply, or related field preferred.
• Ability to learn and communicate technical product information.
• Strong organizational skills and attention to detail.
• Team-oriented attitude and commitment to excellence.
• Bilingual English/Spanish skills are a plus.

Benefits and Perks

• Competitive pay and comprehensive benefits.
• Career growth opportunities with a fast-growing New England distributor.
• Supportive team environment where customer service and product knowledge are valued.
• Access to respected industry brands and ongoing learning opportunities.
• A company culture built on teamwork, accountability, and strong customer relationships.

Job Type: Full-time | Schedule: Monday–Friday, branch business hours | Pay: Competitive pay based on experience

About the Roles

These positions are ideal for someone who enjoys a fast-paced branch environment, takes pride in providing excellent customer service, and can build strong relationships with trade professionals. Successful candidates are dependable, detail-oriented, sales-minded, and eager to keep learning about the products our customers rely on.

What You’ll Do

• Assist customers face to face and by phone with orders, pricing, availability, and product questions.
• Recommend plumbing, HVAC, PVF, hydronic, and related products based on customer needs.
• Enter and process customer orders accurately and efficiently.
• Build relationships with contractors, plumbers, HVAC technicians, builders, and other trade professionals.
• Support branch sales goals by identifying customer needs and suggesting value-added products or services.
• Work with branch teammates to maintain a smooth, organized, and customer-friendly operation.