Senior Inside Sales – Plumbing & HVAC

The Granite Group; Chelmsford (MA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Team environment

Industry brands access

Ongoing learning

Job summary

Granite Group is seeking a Senior Inside Sales Representative for its Eastern Massachusetts branches. You will assist contractors, plumbers, HVAC pros, and trade customers with orders, pricing, and product recommendations, building lasting relationships across the branch network.

Ideal candidates bring strong customer service and sales skills, with knowledge of plumbing, HVAC, PVF, or hydronics. Bilingual English/Spanish is a plus, and a team-oriented mindset is valued.

Qualifications

• Strong customer service, communication, and problem-solving skills.
• Sales-minded approach with a focus on helping customers succeed.
• Experience in plumbing, HVAC, PVF, hydronics, wholesale distribution, construction supply, or related field preferred.
• Ability to learn and communicate technical product information.
• Strong organizational skills and attention to detail.
• Team-oriented attitude and commitment to excellence.
• Bilingual English/Spanish skills are a plus.

Responsibilities

• Assist customers face to face and by phone with orders, pricing, availability, and product questions.
• Recommend plumbing, HVAC, PVF, hydronic, and related products based on customer needs.
• Enter and process customer orders accurately and efficiently.
• Build relationships with contractors, plumbers, HVAC technicians, builders, and other trade professionals.
• Support branch sales goals by identifying customer needs and suggesting value-added products or services.
• Work with branch teammates to maintain a smooth, organized, and customer-friendly operation.

Skills

Customer service

Communication

Problem-solving

Sales mindset

Team-oriented

Bilingual (English/Spanish)

Job description

Granite Group is seeking a Senior Inside Sales Representative for its Eastern Massachusetts branches. You will assist contractors, plumbers, HVAC pros, and trade customers with orders, pricing, and product recommendations, building lasting relationships across the branch network.

Ideal candidates bring strong customer service and sales skills, with knowledge of plumbing, HVAC, PVF, or hydronics. Bilingual English/Spanish is a plus, and a team-oriented mindset is valued.