Senior Infrastructure Solutions Engineer – NOC

allstate

Town of Texas (WI)

On-site

USD 75,100 - 126,325

Full time

14 days+

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Job summary

Allstate is seeking an Infrastructure Solutions Engineer- Sr Consultant I for NOC Operations to lead monitoring, troubleshooting, and resolution of enterprise infrastructure incidents. You will work across UNIX, Storage, and Backup environments and collaborate with Digital Product Teams to optimize service delivery and automate processes, supporting rapid response to system alerts.

In this role you will contribute to post-incident analysis, drive proactive improvements, and help shape the

Qualifications

3+ years of experience in technical operations, IT support, or system administration.
Intermediate working knowledge of Storage SAN, NAS and OBS (Brocade, Hitachi, Pure, Scality, Cisco MDS), UNIX/Linux (RedHat).
Strong understanding of incident management processes, incident / event management frameworks, and service delivery optimization.
Strong troubleshooting and analytical skills with demonstrated ability to resolve complex and novel technical challenges.
Strong communication abilities, particularly during high-pressure situations and when explaining technical concepts to non-technical stakeholders.

Responsibilities

Lead by example in proactive monitoring and rapid response to alerts across multiple technology stacks.
Champion "Zero Wait" principles in incident response and ECC calls.
Evaluate and improve SOPs and identify automation opportunities.
Perform shift turnover meetings for 24/7 coverage and knowledge transfer.
Contribute to and prioritise the Service Improvement Backlog (SIB) to enhance service delivery.