Senior Infrastructure Service Delivery Manager

Tata Consultancy Services Limited; New York (NY); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Discretionary Incentive

Medical Coverage

Parental Leave

Insurance Options

Training Reimbursement

Vacation & Holidays

Legal Assistance

Job summary

Tata Consultancy Services Limited is seeking a Service Delivery Manager in Long Island City, NY. This role focuses on end-to-end delivery of infrastructure services, ensuring SLAs, OLAs, and KPIs are met while monitoring performance and capacity across data centers, servers, networks, and storage.

Responsibilities include driving continuous improvement, timely incident response, RCA, and preventive actions to reduce disruptions during upgrades and releases.

Qualifications

• End-to-end delivery of infrastructure services is expected.
• Proactive RCA and preventive actions to minimise incidents.
• Manage stakeholders, vendors, and service reviews for continuous improvement.

Responsibilities

• Own end-to-end delivery of infrastructure services.
• Ensure services meet SLAs, OLAs, and KPIs.
• Monitor performance, availability, and capacity of infra.
• Lead improvements to enhance service quality.
• Conduct regular service reviews with stakeholders.

Skills

Infrastructure Operations Management

Vendor and OEM Management

Project Delivery & Transition

Root Cause Analysis

Technical Escalation Management

Business Continuity & DR Planning

Stakeholder Management

Job description

Tata Consultancy Services Limited is seeking a Service Delivery Manager in Long Island City, NY. This role focuses on end-to-end delivery of infrastructure services, ensuring SLAs, OLAs, and KPIs are met while monitoring performance and capacity across data centers, servers, networks, and storage.

Responsibilities include driving continuous improvement, timely incident response, RCA, and preventive actions to reduce disruptions during upgrades and releases.