Senior Infrastructure & End-User Support Lead

Openkrill

United States

Remote

USD 90,000 - 125,000

Full time

14 days+

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Benefits offered by this job

Unlimited Paid Time Off

401k contributions

Company-funded health insurance

BYOD reimbursement

Parental Leave

Performance reviews and coaching

Job summary

Myriad360 is seeking a Senior Infrastructure and End User Support Consultant to act as a technical owner for customer environments, guiding Level 1/2 technicians and contributing to projects and automation.

You will design, deploy, and maintain Windows endpoint images, manage Microsoft 365 and identity services, and support VDI and core infrastructure across managed services engagements. Occasional on-site work in Ohio is required.

Qualifications

Bachelor's degree in Information Technology or related field, or equivalent practical experience.
6+ years of experience supporting enterprise infrastructure and end-user compute environments.
Strong hands-on experience with Microsoft 365, Entra ID (Azure AD), Active Directory, Exchange Online, Teams, OneDrive, Intune, Microsoft Endpoint Manager, and identity management.
Experience building, deploying, and maintaining Windows workstation images, automated deployment solutions, endpoint configuration standards, and software packaging processes.
Proven ability supporting Windows 10/11, macOS, endpoint security platforms, patch management solutions, and device lifecycle management.
Experience administering endpoint management platforms such as Intune, Autopilot, SCCM/MECM, Datto RMM, NinjaOne, or similar solutions.
Strong knowledge of virtualization technologies including VMware vSphere, Horizon, ESXi, and virtual desktop infrastructure (VDI).
Experience administering Windows Server environments including AD, DNS, DHCP, GPO, file services, and certificate services.
Working knowledge of backup, disaster recovery, storage, and monitoring platforms.
Solid understanding of networking fundamentals and security concepts.
Hands-on experience with ServiceNow or similar ITSM platforms.

Responsibilities

Serve as a senior escalation point for infrastructure and end-user compute issues and guide Level 1/2 technicians.
Own assigned customer environments, supporting end-user compute, identity, virtualization, and core infra services.
Design, build, deploy, and maintain Windows endpoint images and automated provisioning processes.
Administer Microsoft 365 suite and identity platforms; manage lifecycle operations and asset management.
Support and troubleshoot VDI, remote access solutions, and modern workplace technologies.
Document incidents, changes, and knowledge in ServiceNow; write SOPs and runbooks.
Participate in projects such as migrations, onboarding, and Microsoft 365 initiatives.
Coordinate with vendors and partners to resolve complex technical issues.