Sr. Tech Lead - Infrastructure Services S 4D

3409 Genpact LLC; New York (NY); Remote; USD 80,000 - 100,000; Full time

Job summary

Genpact is seeking a Sr. Tech Lead - Infrastructure Services S to lead IT operations, oversee infrastructure, systems, and applications, and drive security and compliance across the enterprise.

You will collaborate with cross-functional teams, develop policies, monitor performance, and mentor the team in a fast-moving AI-enabled environment. The role offers opportunities to shape AI-driven infrastructure solutions and contribute to enterprise-scale initiatives.

Qualifications

• Bachelor's degree or higher in Computer Engineering, Information Systems, IT, or related field.
• Minimum experience leading IT operations and infrastructure teams.
• Experience with IT security, compliance, and audits.

Responsibilities

• Lead and manage the IT operations team.
• Oversee IT infrastructure, systems, and applications to ensure optimal performance and availability.
• Develop and implement IT policies and procedures to improve operational efficiency.
• Collaborate with cross-functional teams to support IT projects and initiatives.
• Monitor and analyze system performance metrics to address issues proactively.
• Provide technical guidance and support to team members on complex IT issues.
• Conduct regular assessments and audits of IT systems to ensure security compliance.
• Stay updated on emerging technologies and trends to drive continuous improvement.

Skills

Agile Methodology

Applications Support

Backup Management

Change Management

Cloud Applications

Database Administration

Database Maintenance

Database Management

Database Monitoring

Executive Presence

People Leadership

Security Operations Management

OS management

Server Infrastructure

Education

Bachelors - Computer Engineering

Bachelors - Database Management

Bachelors - Information Systems

Bachelors - Information Technology

Bachelors - Network Engineering

Tools

Oracle Exadata Database Machine

Oracle Solaris

CCNA

Job description

Sr. Tech Lead - Infrastructure Services S

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Lead and manage the IT operations team
• Oversee IT infrastructure, systems, and applications to ensure optimal performance and availability
• Develop and implement IT policies and procedures to improve operational efficiency
• Collaborate with cross-functional teams to support IT projects and initiatives
• Monitor and analyze system performance metrics to identify and address issues proactively
• Provide technical guidance and support to team members on complex IT issues
• Conduct regular assessments and audits of IT systems to ensure compliance with security and regulatory standards
• Stay updated on emerging technologies and trends to recommend innovative solutions for continuous improvement

Qualifications

• Bachelors - Computer Engineering
• Bachelors - Database Management
• Bachelors - Information Systems
• Bachelors - Information Technology
• Bachelors - Network Engineering

Certifications

• Certified Information Systems Security Professional (CISSP) - Workforce Academy Online
• Workforce Academy Online
• Cisco Certified Network Associate (CCNA) - Netmetrix SolutionNetmetrix Solution
• Project Management Professional (PMP) - Virtual Learning Academy (VLA)

Required Skills

• Agile Methodology
• Applications Support
• Backup Management
• Change Management
• Client Relations
• Cloud Applications
• Collaboration Tools
• Database Administration
• Database Maintenance
• Database Management
• Database Monitoring
• Design Thinking
• Enterprise Resource Planning (ERP)
• Executive Presence
• Inclusion
• Modernizing Operations
• Oracle Exadata Database Machine
• Oracle Solaris
• OS management
• People Leadership
• Personal Effectiveness
• Risk Management
• Security Operations Management
• Server Infrastructure {+ 4 more}

Job Specifications

• Language English (Required)
• Language Proficiency - Proficient - C2
• Additional Job Location - Job Type Regular
• Master Skill List - Infrastructure Services S
• Remote Type - Remote Work
• Shift - Day Job (United States of America)

The approximate annual base compensation range for this position is: 80,000 to 100,000 USD "Los Angeles California-based candidates are not eligible for this role" The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

We're an agentic and advanced technology solutions company that runs mission-critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow.