Senior Information Technology Specialist

Addition Management; New York (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

Prestigious NY law firm in New York is seeking a Senior IT Specialist to support on-premises and cloud IT environments, configure workstations, deploy SaaS, and enforce security standards. The role includes onboarding/offboarding staff, troubleshooting devices and networks, and maintaining backups.

The ideal candidate has 3+ years in infrastructure, cloud work (AWS/Azure), or cybersecurity, with strong Microsoft 365 expertise (Entra ID, Exchange Online) and a computer/STEM degree.

Qualifications

• 3+ years of progressive IT experience involving infrastructure management, cloud integration (AWS/Azure), or specialized cybersecurity tasks.
• Proficiency with the Microsoft 365 administrative environment, including Entra ID, Exchange Online, and related Microsoft 365 administration tools
• Strong working knowledge of Microsoft Office applications, particularly Outlook and Word
• Familiarity with law firm technology or the legal industry, including document management systems, legal research platforms, eDiscovery platforms, accounting systems, and legal AI tools
• A bachelor’s degree in a computer or STEM-related field

Responsibilities

• Administer and maintain on-premises and cloud-based IT environments.
• Configure, deploy, and maintain computers, printers, scanners, phones, and other technology.
• Set-up new workstations, configure SaaS, and apply system updates.
• Set up user accounts, devices, permissions, and access to firm systems for new hires, applying the firm’s security standards, and update the hardware and Saas inventories.
• Offboard departing staff promptly: disable accounts and access, recover devices, and preserve email and documents per firm retention policies.
• Diagnose, troubleshoot, and fix problems with computers, printers, phones, other equipment, and networks.
• Log, track, and resolve support requests using help desk software.
• Troubleshoot issues with the firm’s SaaS applications and technology platforms, including email, document management systems, VPNs, legal technology platforms, and others.
• Track systemwide outages and issues and provide notifications and real-time updates to staff.
• Configure and maintain multifactor authentication and other user access and security systems.
• Configure, maintain, and monitor backups of firm data.
• Monitor vendor compliance with internal data protection policies, industry standards, and regulatory requirements.
• Create internal procedure documentation and how-to guides to provide to staff.
• Draft and circulate notifications and real-time updates about system outages, repairs, and other issues to staff.
• Work with the Manager of Cybersecurity and Technology Strategy to develop technology-related projects and initiatives and make recommendations to firm leadership
• Serve as the primary operational point of contact and liaison with external technology vendors and outside IT providers
• Manage the evaluation, selection, and onboarding process for new IT hardware, SaaS, and service providers
• Track and resolve vendor escalations, service failures, or disputes
• Monitor vendor compliance with internal data protection policies, industry standards, and regulatory requirements

Skills

IT infrastructure

Cloud integration

Cybersecurity tasks

Microsoft 365 administration

Education

Bachelor's degree in computer or STEM field

Tools

Microsoft 365 admin tools

Outlook/Word

Job description

Prestigious NY law firm seeks a Senior IT Specialist to join their Team

Responsibilities

• Administer and maintain on-premises and cloud-based IT environments.
• Configure, deploy, and maintain computers, printers, scanners, phones, and other technology.
• Set-up new workstations, configure SaaS, and apply system updates.
• Set up user accounts, devices, permissions, and access to firm systems for new hires, applying the firm’s security standards, and update the hardware and Saas inventories.
• Offboard departing staff promptly: disable accounts and access, recover devices, and preserve email and documents per firm retention policies.
• Diagnose, troubleshoot, and fix problems with computers, printers, phones, other equipment, and networks.
• Log, track, and resolve support requests using help desk software.
• Troubleshoot issues with the firm’s SaaS applications and technology platforms, including email, document management systems, VPNs, legal technology platforms, and others.
• Track systemwide outages and issues and provide notifications and real-time updates to staff.
• Configure and maintain multifactor authentication and other user access and security systems.
• Configure, maintain, and monitor backups of firm data.
• Monitor vendor compliance with internal data protection policies, industry standards, and regulatory requirements.
• Create internal procedure documentation and how-to guides to provide to staff.
• Draft and circulate notifications and real-time updates about system outages, repairs, and other issues to staff.
• Work with the Manager of Cybersecurity and Technology Strategy to develop technology-related projects and initiatives and make recommendations to firm leadership
• Serve as the primary operational point of contact and liaison with external technology vendors and outside IT providers
• Manage the evaluation, selection, and onboarding process for new IT hardware, SaaS, and service providers
• Track and resolve vendor escalations, service failures, or disputes
• Monitor vendor compliance with internal data protection policies, industry standards, and regulatory requirements

Qualifications

• Senior Specialist: 3+ years of progressive IT experience involving infrastructure management, cloud integration (AWS/Azure), or specialized cybersecurity tasks.
• Proficiency with the Microsoft 365 administrative environment, including Entra ID, Exchange Online, and related Microsoft 365 administration tools
• Strong working knowledge of Microsoft Office applications, particularly Outlook and Word
• Familiarity with law firm technology or the legal industry, including document management systems, legal research platforms, eDiscovery platforms, accounting systems, and legal AI tools
• A bachelor’s degree in a computer or STEM-related field