Senior Information Technology Manager (Infrastructure) - 07114

hcso; Portland (OR); On-site; USD 135,000 - 202,000; Full time

Job summary

HCSO seeks a senior information technology leader to provide strategic direction for technology operations, ensuring effective management of staff, systems, and services in support of organizational goals.

The role emphasizes enterprise IT governance, cybersecurity, and collaboration with cross-functional teams within a law enforcement environment.

Qualifications

• Strong technical knowledge of IT systems, infrastructure, and emerging technologies.
• Strong technical knowledge of enterprise applications, databases, operating systems, and network infrastructure.
• Strong working knowledge of Workday environment.
• Strong technical knowledge of email protection and processing.
• Strong knowledge of T-SQL for writing queries.
• Applicable knowledge of regulatory requirements including HIPAA, CJISSECPOL, PCI-DSS, GLBA.
• Knowledge of quality assurance and testing processes to ensure software quality.
• Ability to diagnose and resolve complex software issues efficiently.
• Ability to collaborate with team members and stakeholders.
• Ability to collaborate across cross-functional teams and stakeholders.
• Ability to plan, prioritize, and manage multiple projects simultaneously.
• Ability to motivate, mentor, and coach team members.

Responsibilities

• Duties may vary based on assignment.
• Provide leadership and guidance to direct the activities of subordinates; assign, monitor, and review work; evaluate performance and initiate corrective action as needed, including termination; assess staffing needs and assist in the selection of new staff.
• Work collaboratively with cross-functional teams to ensure efficient communication and service delivery. Interpret, explain, and ensure compliance with program requirements, regulations, and procedures.
• Oversee and provide strategic direction for complex Information Technology (IT) projects, ensuring alignment with organizational priorities, timelines, budgets, and standards.
• Lead the evaluation of enterprise-wide IT system; review findings and guide high-level recommendations to enhance performance, reliability, and scalability.
• Develop, implement, and enforce department-wide IT policies, procedures, and service standards to promote consistency and operational excellence.
• Oversee system performance across functional areas; anticipate and address high-impact issues to ensure continuity of critical IT services.
• Manage third-party applications, servers, and/or databases to meet evolving business needs.
• Provide system and database administration for in-house developed applications.
• Direct the evaluation, selection, and implementation of law enforcement technologies.
• Provide the analysis, review, selection, and implementation of new projects involving computer hardware, software, network, and communications-related technologies specifically utilized in the criminal justice environment.
• Design and implement custom software solutions tailored to internal operational requirements.
• Maintain, enhance, and troubleshoot in-house and third-party applications to meet business needs.
• Coordinate the planning and maintenance of physical infrastructure environments, including cabling, wireless networks, and environmental controls (e.g., air conditioning and power) for IT systems, ensuring optimal organization and operational readiness of data centers, technology closets, and server rooms.
• Manage infrastructure continuity plans, including backup power systems and hardware lifecycle planning.
• Lead cybersecurity efforts, including risk mitigation planning and the implementation of privacy protections across IT systems.
• Work collaboratively with cross-functional teams to ensure efficient communication and serve as the primary liaison for the organization's security vision.
• Coordinate internal audits and compliance reviews while promoting cybersecurity awareness through training programs, simulations, and targeted communication.
• Perform other related duties as required.

Skills

IT systems knowledge

Enterprise apps

Workday knowledge

Email protection

T-SQL

Regulatory knowledge

Quality assurance

Issue diagnosis

Cross-functional collaboration

Project prioritization

Mentoring team members

Leadership in IT projects

Job description

Why choose HCSO?

We have a history of stability and excellence. We continue to maintain and cultivate the highest level of standards and professionalism. We are unlike any other. Join the HCSO family!

Compensation Range

$134,792.72-$202,189.07

Starting Salary Range

134792.72-168490.89

Job Description Summary

Provide senior leadership and oversight of technology operations, ensuring effective management of staff, systems, and services to support organizational goals.

Job Description

Duties & Responsibilities

• Duties may vary based on assignment.
• Provide leadership and guidance to direct the activities of subordinates; assign, monitor, and review work; evaluate performance and initiate corrective action as needed, including termination; assess staffing needs and assist in the selection of new staff.
• Work collaboratively with cross-functional teams to ensure efficient communication and service delivery. Interpret, explain, and ensure compliance with program requirements, regulations, and procedures.
• Oversee and provide strategic direction for complex Information Technology (IT) projects, ensuring alignment with organizational priorities, timelines, budgets, and standards.
• Lead the evaluation of enterprise-wide IT system; review findings and guide high-level recommendations to enhance performance, reliability, and scalability.
• Develop, implement, and enforce department-wide IT policies, procedures, and service standards to promote consistency and operational excellence.
• Oversee system performance across functional areas; anticipate and address high-impact issues to ensure continuity of critical IT services.
• Manage third-party applications, servers, and/or databases to meet evolving business needs.
• Provide system and database administration for in-house developed applications.
• Direct the evaluation, selection, and implementation of law enforcement technologies.
• Provide the analysis, review, selection, and implementation of new projects involving computer hardware, software, network, and communications-related technologies specifically utilized in the criminal justice environment.
• Design and implement custom software solutions tailored to internal operational requirements.
• Maintain, enhance, and troubleshoot in-house and third-party applications to meet business needs.
• Coordinate the planning and maintenance of physical infrastructure environments, including cabling, wireless networks, and environmental controls (e.g., air conditioning and power) for IT systems, ensuring optimal organization and operational readiness of data centers, technology closets, and server rooms.
• Manage infrastructure continuity plans, including backup power systems and hardware lifecycle planning.
• Lead cybersecurity efforts, including risk mitigation planning and the implementation of privacy protections across IT systems.
• Work collaboratively with cross-functional teams to ensure efficient communication and serve as the primary liaison for the organization's security vision.
• Coordinate internal audits and compliance reviews while promoting cybersecurity awareness through training programs, simulations, and targeted communication.
• Perform other related duties as required.

Knowledge & Abilities

• Strong technical knowledge of IT systems, infrastructure, and emerging technologies.
• Strong technical knowledge of enterprise applications, databases, operating systems, and network infrastructure.
• Strong working knowledge of Workday environment.
• Strong technical knowledge of email protection and processing.
• Strong knowledge of T‑SQL for writing queries.
• Applicable knowledge of regulatory requirements covering the organization. (HIPAA, CJISSECPOL, PCI-DSS, GLBA, and Florida "Sunshine" laws).
• Knowledge of quality assurance and testing processes to ensure software quality.
• Ability to diagnose and resolve complex software issues efficiently.
• Ability to effectively collaborate with team members and stakeholders.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Ability to plan, prioritize, and manage multiple projects simultaneously.
• Ability to effectively motivate, mentor, and coach team members to enhance their skills and professional growth.

Working Conditions

• Work within an office environment within a law enforcement agency.
• Stand/sit at a keyboard or workstation for prolonged periods.
• May engage in light physical exertion (e.g., lifting, carrying, pushing and/or pulling of objects and materials up to 10 pounds).
• Work standard business hours.
• May work non-standard hours including nights, weekends, and holidays.
• In the event of an emergency or disaster, may be required to respond promptly to duties and responsibilities as assigned by management chain, Division/District Commander, or the Sheriff (or their designee). Such assignments may be for before, during or after the emergency/disaster.