Information Technology Analyst II

City of Santa Fe Springs; Tallahassee (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Retirement plan

Paid vacation, sick and personal leave

Tuition Assistance Program

Education incentive

Other ancillary benefits

Job summary

The position is a mid-level IT analyst role focused on system analysis, design, implementation, testing, maintenance, and support of agency IT systems. It emphasizes independent work, adherence to core values, and strong communication with users and staff.

Eligible candidates typically hold a Bachelor's degree in computer science or equivalent experience, with 3–4 years in analysis, development, and maintenance of software systems. Full-time benefits are included.

Qualifications

• Bachelor's degree in computer science or equivalent combination of education and experience.
• Experience with analysis, design, programming, implementation, testing, troubleshooting, documentation, and maintenance of software systems.
• Preferred experience with relational databases and multiple programming languages.

Responsibilities

• Performs system or data analysis and troubleshooting at the help desk.
• Manages small to medium projects autonomously with knowledge of project management methods.
• Provides training documentation and/or training for transition to support.
• Monitors system activities and escalates issues as needed.
• Communicates effectively in writing and orally; delivers professional customer service.

Skills

Delphi

.NET

C++

C#

JavaScript

HTML

CSS

XML

AJAX

Pascal

MSSQL

SharePoint

MySQL

Education

Bachelor's degree in computer science

Job description

General Description of Duties

The position is a mid level position that is primarily responsible for performing system or process analysis, designing, building, implementation, testing, maintenance and support of the agency Information Technology systems. The majority of the duties will include understanding and applying concepts, practices and procedures related to departmental operations to maximize technology project implementations. To maintain a high level of technical competence in areas of responsibility and able to review, analyze, and evaluate Information Technology system operations for peak performance. To rely on experience and judgment to plan and accomplish goals. To work independently with minimal guidance. This position adheres to the agency core values of honesty and integrity, accountability, teamwork, trust and respect and commitment to excellence. To be successful in this position, the employee must demonstrate competency in data entry and retrieval skills, time management skills, advanced computer skills, general communication skills (both written and oral), inter-personal skills, customer service skills and problem-solving skills.

Essential Duties

• Performs complex troubleshooting procedures and system and data analysis in resolving user problems reported to the help desk.
• Fundamental knowledge of project management methods and able to manage small to medium projects autonomously.
• Provides training documentation and/or training as needed to transition to support, both internal and external to IT.
• Monitors system activities, identifies issues, resolves problems, and appropriately escalates issues to manager or vendor. Serves as an issue resolution resource.
• To work independently with minimal guidance.
• Ability to work closely with others as a team.
• Ability to effectively communicate both orally and in writing.
• Ability to provide professional customer service skills to both the public and agency members.
• Ability to prepare and present clear, accurate, concise and objective written and oral reports.
• Ability to meet requirements and maintain required licensures and certifications as well as agency required in-service training.
• Ability to adhere to the standards and principles of the agency's core values and professionally represent the agency.
• Ability to report to work timely, consistently and as scheduled.
• Ability to perform all functions of the job classification without posing a direct threat to the health or safety of other individuals in the workplace.

Eligibility Criteria

• High school diploma or GED; AND
• Bachelor's degree in computer science; OR
• Three to four (3-4) years of experience in the analysis, design, programming, implementation, testing, troubleshooting, documentation, and maintenance as applied to software development; OR
• Equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above; AND
• Preferred experience with relational database analysis, design, development, and maintenance; AND
• Preferred computer languages include, but are not limited to, Delphi, .NET, CSS, HTML, XML, Java Script, AJAX, Pascal, C++, MSSQL, Sharepoint, MySQL, C#.

Necessary Special Requirements

• Must be able to lift, push, carry or pull a minimum of 50 pounds independently.
• Possess and maintain a valid driver's license with a satisfactory driving history.

Other Necessary Requirements

• At least two relevant and current technical certifications such as CompTIA (A+, Tech+, Network+, or ITF+), ITIL Foundation, MS-365 Endpoint/Desktop/Server Administrator Associate, Intermediate MS Office, MS Visual Studio, SQL Database, Azure and/or AWS Services, or Vendor Specific certification (e.g. VMWare).
• Three or more years of related technical experience.
• Intermediate understanding of computer hardware (both physical and virtual), Windows operating systems (both Desktop and Server), Active Directory, application development, and networking.
• Demonstrated ability to lead medium scale technical projects with minimal assistance or direction; ability to write complex scripts, and conduct desktop and/or server application installations across multi-tier environments.

Full-time Benefits Include

• Health insurance with an employer contribution between 77.5% - 87.5%.
• Life insurance equal to 1 X annual salary paid 100% by LCSO.
• Retirement via the Florida Retirement System with a choice of pension or investment plan.
• Paid vacation, sick and personal leaves.
• Tuition Assistance Program for advanced degrees.
• Education incentive for advanced degrees (only sworn positions).
• Other ancillary benefits including but not limited to deferred compensation, dental/vision insurance, cafeteria savings plan, short/long term disability and identity theft protection.