Information Technology Services Specialist (Sheriff's Office)

Campbell County, WY; Wyoming (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

Campbell County, WY is seeking an Information Technology professional to oversee the department's information systems, including CAD, JMS, RMS, and MDC. The role requires providing first-level support, maintaining hardware and software, and enforcing security policies to ensure data integrity and regulatory compliance.

The ideal candidate will have an associate degree in Computer Science or related field and 3–5 years of experience, with strong communication and problem-solving skills.

Qualifications

• Associate degree in Computer Science or related field.
• 3–5 years of experience in IT or related roles; equivalent combinations accepted.
• Strong knowledge of information systems, security policies, and network operations.

Responsibilities

• Oversee and manage the department's information systems, including CAD/JMS/RMS/MDC.
• Provide first-level user support and troubleshoot hardware/software issues.
• Develop and enforce information systems policies; ensure data security and regulatory compliance.

Skills

Network administration

Troubleshooting

Communication

CJIS security policy

Customer support

Education

Associate degree in Computer Science

Tools

Microsoft 365

Cloud storage

Windows Server

Job description

Coordinates, manages, and oversees the activities and operations of the Office's information systems to include Computer Aided Dispatching (CAD), Jail Management Systems (JMS), Records Management Systems (RMS), and Mobile Data Computers (MDC). Investigates and resolves users' computer software and hardware problems. Provides technical support, system maintenance, and network assistance. Performs data and quality control maintenance. Trains and directs users on the system. Coordinates services and activities with other departments, divisions, and outside agencies. Is responsible for network management. Is available for after-hours emergency calls.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Oversee and manages the department's information systems. Configures and maintains the operating systems, hardware, and software.
• Provides first level support to department's system users. Configure user access and profiles. Troubleshoots user problems. Coordinates user training on system.
• Develops, implements, and monitors information systems policies and controls to ensure data accuracy, security, and legal and regulatory compliance.
• Performs regular and preventive maintenance on department PCs. Evaluates, repairs, and troubleshoots hardware and software problems.
• Coordinates with other divisions on matters concerning equipment needs, user training, and computer maintenance.
• Manages computer operation scheduling, backup, storage and retrieval functions.
• Sets up and maintains department's PC's and peripherals. Upgrades hardware and software.
• Develop and recommend plans for system development and operations, hardware, and software purchases.
• Identifies opportunities for improving information systems, methods, and procedures. Recommends and develops improvements to existing computer systems, applications, and hardware.
• Acts as a liaison for system users with vendors of various software and hardware products.
• Ensure compliance with Criminal Justice information Services (CJIS) Security Policy.
• Support Security camera systems.
• Performs related work as required.

Required Education and Experience

• Associate’sdegree from an accredited college or university in Computer Science or a related field
• Three (3) to five (5) years of experience
• Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities

Required Licenses or Certifications

• Class C driver's license
• Microsoft Technology Associate Certification

Knowledge of:

• English grammar, spelling, and punctuation
• Modern office procedures, methods, and computer equipment
• Principles and practices of budget preparation and administration
• Advanced principles and techniques of complex computer operations, platforms, and networks
• Pertinent Federal, State, and local laws, codes, and regulations
• Appropriate computer equipment and available software packages
• System software, hardware and network installation and maintenance
• Microsoft 365 and cloud storage
• CJIS Security Policy

Skill in:

• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
• Performing a variety of duties, often changing from one task to another of a different nature
• Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
• Communication, both oral and written
• Troubleshooting

Ability to:

• Meet schedules and deadlines of the work
• Work independently with minimal supervision
• Understand and carry out oral and written directions
• Work in detention or secure law enforcement environments
• Maintain confidentiality of sensitive law enforcement information
• Accurately organize and maintain paper documents and electronic files
• Maintain the confidentiality of information and professional boundaries
• Convey technical information to users.
• Perform physical maintenance on PCs and upgrade PCs
• Develop, implement, and administer goals, objectives, and procedures for providing effective and efficient information technology services
• Develop clear and concise documentation and procedures
• Interpret and apply Federal, State, and local policies, procedures, laws and regulations

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The position involves light physical demands, such as exerting up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.

Campbell County is an Equal Opportunity Employer