Senior Information Technology Business Analyst

CCI- Computer Consultants International, Inc.; South Carolina; On-site; USD 95,000 - 120,000; Full time

Job summary

CCI- Computer Consultants International, Inc. seeks a Senior IT Business Analyst to lead a Documentation Recovery initiative for Spartanburg County IT. You will orchestrate discovery, analyze current-state processes, and identify documentation gaps to support technical writing and governance.

You will map processes with Visio, coordinate stakeholders, and develop artifacts such as runbooks and SOPs. Requires 10+ years of BA experience, and strong MS 365 proficiency.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 10+ years of demonstrated business analysis experience in complex IT environments.
• Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
• Advanced proficiency with Microsoft 365 (Word, Excel, PowerPoint, Teams, SharePoint).
• Strong proficiency with Microsoft Visio for process mapping and diagrams.
• Experience with technical subject-matter experts across infrastructure, applications, cybersecurity, or IT disciplines.
• Excellent written and verbal communication, analytical and organizational skills.

Responsibilities

• Lead discovery sessions and interviews with IT teams and stakeholders.
• Inventory and assess existing technical, operational, security, system, and recovery documentation.
• Document current-state processes, workflows, roles, dependencies, and pain points.
• Create process maps, workflows, data/process flows, inventories, matrices using Visio and MS 365.
• Identify gaps, risks, and opportunities for standardization and governance.
• Gather and prioritize requirements for SOPs, runbooks, and system documentation.
• Translate expert knowledge into structured source material for technical writers.
• Facilitate review sessions to validate documentation against operations.
• Maintain backlogs, status tracking, and ownership of deliverables.
• Support documentation standards, templates, and repository organization.
• Manage multiple workstreams with limited supervision.

Skills

Requirements elicitation

Stakeholder management

Facilitation

Microsoft 365

Microsoft Visio

Documentation

Process mapping

Technical collaboration

Education

Bachelor's degree in IT/IS/Business or equivalent

Tools

Microsoft Visio

Microsoft 365

Job description

Location: Spartanburg County, South Carolina

Work Arrangement: Fully On-site

Contract Duration: 12 months, with possible extension

Interview Process: Work-product/portfolio review followed by one panel interview

Position Overview

We are seeking an experienced Senior IT Business Analyst to support a Documentation Recovery initiative for Spartanburg County Information Technologies in South Carolina.

This role will lead discovery and analysis activities across IT teams and County stakeholders to identify existing documentation, understand current-state processes and technology dependencies, uncover documentation gaps, and develop structured business-analysis artifacts to support technical writing and IT leadership.

The initiative will help strengthen cybersecurity, operational continuity, disaster recovery, knowledge transfer, and long-term documentation governance.

This opportunity is ideal for an experienced Business Analyst who enjoys working with technical subject-matter experts, uncovering undocumented processes, and converting institutional knowledge into clear, structured documentation.

Key Responsibilities

• Lead discovery sessions, stakeholder interviews, and workshops with IT teams and County stakeholders.
• Inventory and assess existing technical, operational, security, system, application, infrastructure, and recovery documentation.
• Analyze and document current-state processes, workflows, roles, dependencies, handoffs, and operational pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other business-analysis artifacts using Microsoft Visio and Microsoft 365.
• Identify documentation gaps, process risks, inconsistent practices, single points of knowledge, and opportunities for standardization.
• Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate subject-matter expert knowledge into structured source material and collaborate closely with technical writers.
• Facilitate review and validation sessions to ensure documentation accurately reflects actual County operations.
• Maintain documentation backlogs, status tracking, priorities, ownership, and dependencies.
• Support documentation standards, templates, governance, ownership, review cycles, and repository organization.
• Manage multiple workstreams, priorities, dependencies, and deliverables with limited supervision.

Required Qualifications

• Bachelor's degree in Information Technology, Information Systems, Business, or a related field, or equivalent relevant professional experience.
• 10+ years of demonstrated business analysis experience in complex IT or technology environments.
• Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
• Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.
• Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
• Experience working with technical subject-matter experts across infrastructure, applications, service delivery, cybersecurity, or related IT disciplines.
• Excellent written communication, verbal communication, analytical, organizational, and documentation skills.

Preferred Qualifications

• CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable professional certification.
• Experience with documentation recovery, knowledge management, IT operational maturity, or process standardization initiatives.
• Experience documenting cybersecurity, IT infrastructure, disaster recovery, business continuity, or IT service-management processes.
• Experience managing SharePoint-based documentation repositories and governance.
• Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
• Experience in government or other highly regulated environments.

Location Requirement

This is a fully onsite position in Spartanburg County, South Carolina.

Candidates must be South Carolina residents or be willing to commute or relocate to South Carolina at their own expense before starting the role. Light travel to County offices and facilities may be required.

Interview Requirements

The selection process includes a resume and work-product/portfolio review followed by one panel interview with IT leadership and key subject-matter experts.

Candidates should be prepared to provide sanitized examples of previous business-analysis deliverables, such as process maps, workflow diagrams, requirements documents, current-state assessments, inventories, matrices, or comparable artifacts.

Why Consider This Opportunity?

Work directly with County IT leaders and subject-matter experts on an initiative designed to improve operational resilience, cybersecurity, collaboration, knowledge transfer, and documentation standards across the organization.