Senior Information Architect - Taxonomy & AI Knowledge

Miratech; Canada; On-site; USD 64,000 - 93,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Language courses

Internal mobility

Job summary

Miratech is seeking an Information Scientist to design and improve the information architecture for effective knowledge retrieval in Genesys Cloud AI. The role focuses on taxonomy design, metadata modelling, content structure, and search optimization to ensure content can be found by agents, self-service users, and AI-powered solutions.

The role requires 5+ years in information science and experience designing taxonomies and metadata models for enterprise content.

Qualifications

• 5+ years of experience in information science, taxonomy design, metadata modelling, information architecture, or enterprise search.
• Experience designing taxonomies and metadata models for enterprise or digital content environments.
• Proven ability to analyze search behavior, improve content findability, and define search optimization requirements.
• Experience structuring content for AI-powered search, knowledge retrieval, or virtual agents.
• Understanding of how content structure and metadata affect AI-powered search and retrieval.
• Strong analytical and communication skills with the ability to translate findings into practical recommendations.

Responsibilities

• Analyzing the existing knowledge base to identify gaps in structure, tagging, and searchability.
• Conducting pilot article assessments to evaluate quality, currency, readability, and tagging.
• Designing a taxonomy and metadata model with hierarchies, synonyms, and tagging rules.
• Defining content structuring guidelines and search optimization requirements for AI retrieval.
• Establishing content quality standards, lifecycle rules, and ownership with the client team.
• Supporting PoCs by evaluating taxonomy and search capabilities and documenting recommendations.

Skills

Information science

Taxonomy design

Metadata modelling

Information architecture

Enterprise search

Data analysis

Communication skills

Security clearance

Education

Master's degree in Library and Information Science

Tools

Genesys Cloud

Job description

Miratech is seeking an Information Scientist to design and improve the information architecture for effective knowledge retrieval in Genesys Cloud AI. The role focuses on taxonomy design, metadata modelling, content structure, and search optimization to ensure content can be found by agents, self-service users, and AI-powered solutions.

The role requires 5+ years in information science and experience designing taxonomies and metadata models for enterprise content.