Senior Inflight Operations Leader

American Airlines; Miami (FL); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Additional Benefits

Pet insurance and discounts

Job summary

American Airlines is seeking a Sr. Inflight Manager to lead front-line teams, ensure safe, high-performing operations, and deliver exceptional customer experiences.

You will guide flight attendants, coordinate resources, and communicate strategic goals across departments. The role requires leadership experience, a Bachelor’s degree or equivalent, and willingness to work a shift schedule on-site at the base.

Qualifications

• Bachelor’s degree or equivalent in related field or training.
• 4+ years of relevant experience in customer service or leadership roles.
• Experience leading a team and working shifts, including weekends/holidays.
• On-site work at assigned base/location and ability to secure required credentials.

Responsibilities

• Act as local subject matter expert on departmental policies and bargaining agreements.
• Escalation point-of-contact for Flight attendants for support and issue resolution.
• Allocate resources and support teams to meet operational goals safely.
• Foster cross-department communication to achieve common operational goals.
• Participate in groups and planning activities to support initiatives and solve problems.
• Represent Inflight at station meetings and mentor new team members.

Skills

Leadership

Customer service

Communication

Problem solving

Decision making

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

American Airlines is seeking a Sr. Inflight Manager to lead front-line teams, ensure safe, high-performing operations, and deliver exceptional customer experiences.

You will guide flight attendants, coordinate resources, and communicate strategic goals across departments. The role requires leadership experience, a Bachelor’s degree or equivalent, and willingness to work a shift schedule on-site at the base.