Inflight Operations Program Lead

American Airlines; Fort Worth (TX); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k)

Employee discounts

Job summary

American Airlines Integrated Operations Center in Fort Worth, TX seeks a Sr Specialist, Inflight Operations Support to drive operational excellence and cross‑functional collaboration across the inflight organization.

You will provide daily support to the flight attendant workforce, lead strategic initiatives, and help manage real‑time operational changes while developing robust training for new specialists.

Qualifications

• Bachelor’s degree required.
• 3 years of experience in inflight operations, aviation, customer service, crew scheduling, or related fields.
• Experience supporting flight attendants or working in airline inflight/operations preferred.

Responsibilities

• Provide daily support to the systemwide flight attendant workforce, ensuring timely resolution of operational needs.
• Lead operational initiatives and projects with Inflight leadership and IOC.
• Guide the team through real‑time operational changes and emerging business needs.
• Develop and improve processes to enhance efficiency, accuracy, and communication within Inflight Operations.
• Coordinate cross‑department collaboration to align and support operational goals.
• Maintain and enhance the internal training program for onboarding and learning.
• Serve as SME and resource for operational standards, policies, and procedures.

Skills

Communication

Cross‑functional collaboration

Attention to detail

MS Office

Operational software

Project coordination

Decision making under pressure

Scheduling knowledge

Education

Bachelor’s Degree

Tools

Microsoft Office

Crew management platforms

Operational software tools

Job description

American Airlines Integrated Operations Center in Fort Worth, TX seeks a Sr Specialist, Inflight Operations Support to drive operational excellence and cross‑functional collaboration across the inflight organization.

You will provide daily support to the flight attendant workforce, lead strategic initiatives, and help manage real‑time operational changes while developing robust training for new specialists.