Airport Operations & Customer Experience Leader

American Airlines; West Mifflin (Allegheny County); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k)

Additional benefits

Job summary

American Airlines in the United States seeks an experienced Operations Manager to direct daily airport operations, ensure safe, reliable service, and optimize station performance. You will lead teams, manage budgets, build relationships with local authorities and stakeholders, and drive continuous improvement while upholding safety and regulatory standards.

This senior role requires a bachelor’s or master’s degree and 7+ years in airline operations or related fields, with strong leadership and

Qualifications

• Bachelor’s or Master’s degree in related field or equivalent training/experience
• 7+ years of airline operations experience or relevant experience

Responsibilities

• Directs daily airport operation activities to ensure safe, reliable and efficient service for passengers and stakeholders
• Monitors, reviews, and reports station performance
• Establishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholders
• Coordinates closely with local airport authorities and government agencies to ensure organizational priorities are represented
• Manages scheduled, off-scheduled and charter flight operations and meets performance goals
• Leads, motivates and develops employees to perform in a safe, productive, professional manner and deliver superior customer service
• Maintains company standards of safety and security

Skills

Leadership

Ops management

Budgeting

Stakeholder engagement

Problem solving

Regulatory compliance

Microsoft Excel

Communication

Team mentoring

Education

Bachelor’s or Master’s degree in related field

Tools

MS Office Suite

Job description

American Airlines in the United States seeks an experienced Operations Manager to direct daily airport operations, ensure safe, reliable service, and optimize station performance. You will lead teams, manage budgets, build relationships with local authorities and stakeholders, and drive continuous improvement while upholding safety and regulatory standards.

This senior role requires a bachelor’s or master’s degree and 7+ years in airline operations or related fields, with strong leadership and