Inflight Performance Lead

American Airlines; New York (NY); On-site; USD 63,000 - 87,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Additional Benefits

Job summary

American Airlines is seeking a Crew Manager, Inflight Performance within the Customer Experience-Flight (NFLT) group. The role supervises flight attendants’ performance, investigates concerns, and ensures policy interpretation is consistent across the team.

You will manage performance reports, lead conversations, coach staff, and implement actions for violations while supporting inflight initiatives and attending task forces shaping the team's future directions.

Qualifications

• Bachelor's Degree or equivalent experience.
• 3+ years of related experience.
• Ability to work shift work, including weekends and holidays.
• Must be able to work on-site at assigned base/location.

Responsibilities

• Manage the day-to-day performance reports for an assigned group of flight attendants.
• Leads all performance conversations and updates/documents flight attendants’ record in the Attendance and Performance System (APS).
• Ensures flight attendants understand and comply with Inflight policies, procedures, and regulations
• Provides coaching and counseling to flight attendants to address performance concerns.
• Implements appropriate action for violations, up to and including dismissal.
• Supports Inflight initiatives related to flight attendant performance.
• Participates in task forces to problem solve and plan the future direction of the Performance team.

Skills

Interpersonal skills

Planning

Organizational skills

Independent decision-making

Education

Bachelor's Degree or equivalent experience

Tools

Microsoft Office

Job description

American Airlines is seeking a Crew Manager, Inflight Performance within the Customer Experience-Flight (NFLT) group. The role supervises flight attendants’ performance, investigates concerns, and ensures policy interpretation is consistent across the team.

You will manage performance reports, lead conversations, coach staff, and implement actions for violations while supporting inflight initiatives and attending task forces shaping the team's future directions.