Inflight Crew Performance Lead

American Airlines; New York (NY); On-site; USD 63,000 - 87,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Employee discounts

Job summary

American Airlines in New York is seeking a Crew Manager, Inflight Performance to supervise and coordinate flight attendants’ performance within the NFLT group. You will manage performance reports, drive coaching conversations, and ensure policy adherence across the inflight team.

The role requires a Bachelor’s degree or equivalent experience, 3+ years of related work, and on-site presence at the base. Proficiency with SABRE/DECS-FOS and Tableau is preferred.

Qualifications

• Education & Prior Job Experience: Bachelor’s Degree or equivalent experience
• 3+ years of related experience
• Ability to work shift work, including weekends and holidays
• Must be able to work on-site at assigned base/location
• Knowledge and experience with American-specific systems including SABRE/DECS-FOS, Absence Tracker, Attendance & Performance/Flight Caps, Tableau
• Knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Outlook)

Responsibilities

• Manage the day-to-day performance reports for an assigned group of flight attendants.
• Leads all performance conversations and updates/documents flight attendants' record in the Attendance and Performance System (APS).
• Ensures flight attendants understand and comply with Inflight policies, procedures, and regulations.
• Provides coaching and counseling to flight attendants to address performance concerns.
• Implements appropriate action for violations, up to and including dismissal.
• Supports Inflight initiatives related to flight attendant performance.
• Participates in task forces to problem solve and plan the future direction of the Performance team.

Skills

Coaching

Interpersonal skills

Policy interpretation

Communication

Education

Bachelor’s Degree or equivalent experience

Tools

SABRE/DECS-FOS

Absence Tracker

Attendance & Performance/Flight Caps

Tableau

Microsoft Office

Job description

American Airlines in New York is seeking a Crew Manager, Inflight Performance to supervise and coordinate flight attendants’ performance within the NFLT group. You will manage performance reports, drive coaching conversations, and ensure policy adherence across the inflight team.

The role requires a Bachelor’s degree or equivalent experience, 3+ years of related work, and on-site presence at the base. Proficiency with SABRE/DECS-FOS and Tableau is preferred.