Senior Industrial Tech Support Engineer (Remote & On-Call)

The Judge Group; Marlborough (MA); On-site; USD 46,000 - 62,000; Full time

Job summary

The Judge Group is seeking a Technical Support Specialist in Marlborough, MA. You will diagnose, resolve, and prevent product-related issues while ensuring high customer satisfaction.

You will mentor junior staff and collaborate with Engineering, Quality, and Operations to improve product reliability and service delivery. Key responsibilities include remote diagnostics, coordinating with cross-functional teams, and documenting cases and resolutions in CRM/knowledge bases.

Qualifications

• 6+ years of relevant experience or equivalent hands-on experience.
• Experience in technical support, field service, or related roles.
• Experience with CRM, ERP, and knowledge management systems.

Responsibilities

• Respond to inquiries via phone, email, and ticketing systems with timely, accurate solutions.
• Troubleshoot moderate to complex hardware, software, and system-level issues.
• Perform remote diagnostics and guide customers through corrective actions or escalation.

Skills

Troubleshooting

Cross-functional

Documentation

Mentoring

Diagnostics

Education

Technical degree

Tools

CRM

ERP

Knowledge base

Job description

The Judge Group is seeking a Technical Support Specialist in Marlborough, MA. You will diagnose, resolve, and prevent product-related issues while ensuring high customer satisfaction.

You will mentor junior staff and collaborate with Engineering, Quality, and Operations to improve product reliability and service delivery. Key responsibilities include remote diagnostics, coordinating with cross-functional teams, and documenting cases and resolutions in CRM/knowledge bases.