Senior Indirect Loan Processor & Training Lead

Aplusfcu; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Aplusfcu is seeking a detail‑oriented indirect loan processor to manage consumer loan applications, ensure regulatory compliance, and provide expert guidance to dealerships and members. This role focuses on funding, documentation, and ongoing quality assurance.

Responsibilities include processing applications, resolving funding issues, and training Level I staff while maintaining strong customer service. Candidates should have 3+ years in financial services and knowledge of lending regulations.

Qualifications

• Strong understanding of consumer loan products, policies, and regulations.
• Proficient in indirect vehicle contracts and consumer loan documentation.
• Familiarity with lending regulations (Reg B, ECOA, FACTA, FCRA, Reg Z, MLA, TILA).
• Excellent verbal and written communication skills.
• Professionalism, diplomacy, and tact.
• Strong math and computer skills (MS Office proficiency).
• Ability to work independently and collaboratively.
• Effective problem-solving and conflict resolution skills.

Responsibilities

• Review electronically received contract packages for accuracy and completeness.
• Contact dealers and partners to resolve funding issues promptly.
• Process applications, verify stipulations and documentation, and prepare for funding.
• Validate documents to prevent fraud.
• Open indirect membership accounts and resolve related issues.
• Fund and disburse loans, including deposits, proceeds, and dealer compensation.
• Notify dealers and partners upon contract funding.
• Handle inbound calls regarding pending or completed contracts.
• Support outbound calls for loan verification and onboarding.
• Resolve audit exceptions efficiently.
• Balance daily EFT totals and notify dealers.
• Prepare and reconcile monthly dealer reserve reports.
• Serve as a subject matter expert for indirect and merchant loan processing.
• Make override or exception decisions within guidelines.
• Assist with escalations and complex problem resolution.
• Support training and coaching of Level I team members.
• Lead team huddles and monthly dialogs.
• Represent the credit union at volunteer and community events.

Skills

Financial services

Loan processing

Indirect lending

Communication skills

Math proficiency

Education

High school diploma or GED

Tools

MS Office

Job description

Aplusfcu is seeking a detail‑oriented indirect loan processor to manage consumer loan applications, ensure regulatory compliance, and provide expert guidance to dealerships and members. This role focuses on funding, documentation, and ongoing quality assurance.

Responsibilities include processing applications, resolving funding issues, and training Level I staff while maintaining strong customer service. Candidates should have 3+ years in financial services and knowledge of lending regulations.