Indirect Loan Processor II

Aplusfcu; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Aplusfcu is seeking a detail‑oriented indirect loan processor to manage consumer loan applications, ensure regulatory compliance, and provide expert guidance to dealerships and members. This role focuses on funding, documentation, and ongoing quality assurance.

Responsibilities include processing applications, resolving funding issues, and training Level I staff while maintaining strong customer service. Candidates should have 3+ years in financial services and knowledge of lending regulations.

Qualifications

• Strong understanding of consumer loan products, policies, and regulations.
• Proficient in indirect vehicle contracts and consumer loan documentation.
• Familiarity with lending regulations (Reg B, ECOA, FACTA, FCRA, Reg Z, MLA, TILA).
• Excellent verbal and written communication skills.
• Professionalism, diplomacy, and tact.
• Strong math and computer skills (MS Office proficiency).
• Ability to work independently and collaboratively.
• Effective problem-solving and conflict resolution skills.

Responsibilities

• Review electronically received contract packages for accuracy and completeness.
• Contact dealers and partners to resolve funding issues promptly.
• Process applications, verify stipulations and documentation, and prepare for funding.
• Validate documents to prevent fraud.
• Open indirect membership accounts and resolve related issues.
• Fund and disburse loans, including deposits, proceeds, and dealer compensation.
• Notify dealers and partners upon contract funding.
• Handle inbound calls regarding pending or completed contracts.
• Support outbound calls for loan verification and onboarding.
• Resolve audit exceptions efficiently.
• Balance daily EFT totals and notify dealers.
• Prepare and reconcile monthly dealer reserve reports.
• Serve as a subject matter expert for indirect and merchant loan processing.
• Make override or exception decisions within guidelines.
• Assist with escalations and complex problem resolution.
• Support training and coaching of Level I team members.
• Lead team huddles and monthly dialogs.
• Represent the credit union at volunteer and community events.

Skills

Financial services

Loan processing

Indirect lending

Communication skills

Math proficiency

Education

High school diploma or GED

Tools

MS Office

Job description

Current job opportunities are posted here as they become available.

The primary purpose of this position is to process and fund consumer indirect applications, including auto, recreational vehicle, solar, and merchant lending products. This role requires delivering exceptional service to dealerships, merchant lending partners, members, applicants, and internal team members. You will ensure compliance with legal requirements, lending regulations, and internal policies while serving as a subject matter expert and supporting the training of Level I team members.

Key Responsibilities

1. Indirect Loan Processing

• Review electronically received contract packages for accuracy and completeness.
• Contact dealers and partners to resolve funding issues promptly.
• Process applications, verify stipulations and documentation, and prepare for funding.
• Validate documents to prevent fraud.
• Open indirect membership accounts and resolve related issues.
• Fund and disburse loans, including deposits, proceeds, and dealer compensation.
• Notify dealers and partners upon contract funding.
• Handle inbound calls regarding pending or completed contracts.
• Support outbound calls for loan verification and onboarding.
• Resolve audit exceptions efficiently.

2. Department Support

• Balance daily EFT totals and notify dealers.
• Prepare and reconcile monthly dealer reserve reports.
• Serve as a subject matter expert for indirect and merchant loan processing.
• Make override or exception decisions within guidelines.
• Assist with escalations and complex problem resolution.
• Support training and coaching of Level I team members.
• Lead team huddles and monthly dialogs.
• Consistently meet or exceed Level II performance expectations.
• Maintain up-to-date knowledge through training and procedure reviews.
• Participate in departmental projects and initiatives.
• Represent the credit union at volunteer and community events.
• Complete annual regulatory training.
• Conduct quarterly performance dialogs with supervisor.
• Perform other duties as assigned.

Education & Experience

• High school diploma or GED required.
• Minimum 3 years of experience in a financial institution or sales.
• At least 1 year of experience in consumer lending or loan processing.

Knowledge, Skills & Abilities

• Strong understanding of consumer loan products, policies, and regulations.
• Proficient in indirect vehicle contracts and consumer loan documentation.
• Familiarity with lending regulations (Reg B, ECOA, FACTA, FCRA, Reg Z, MLA, TILA).
• Excellent verbal and written communication skills.
• Professionalism, diplomacy, and tact.
• Strong math and computer skills (MS Office proficiency).
• Ability to work independently and collaboratively.
• Effective problem-solving and conflict resolution skills.

Physical Requirements

• Ability to work a minimum of 40 hours per week.
• Frequent reaching, bending, stooping, and data entry.
• Heavy communication via phone, email, and in-person.
• Strong problem-solving capabilities in dynamic environments.