Remote Indirect Loan Processor I

Golden 1 Credit Union; Sacramento (CA); On-site; USD 29,000 - 32,000; Part time

Job summary

Golden 1 Credit Union is seeking an Indirect Loan Processor I to support the processing and funding of auto lending applications. You will manage multiple loan communications, ensure regulatory compliance, and coordinate with dealers and internal teams to move loans to funding.

The role emphasizes accuracy, timely processing, and collaboration within Dealer Services Ops - Processing. Prior loan processing or lending experience is preferred, with a focus on quality and customer service.

Qualifications

• H.S. Diploma or General Education Degree (GED) or equivalent required.
• 1+ years experience in a fast-paced lending environment or customer service centric work environment with high volume, handling complex situations with direct consumer contact. required
• Consumer loan processing experience is a plus preferred.

Responsibilities

• Maintain a working and up-to-date understanding of applicable state and federal laws/regulations and internal requirements (including BSA/AML, CIP/OFAC, and related compliance obligations) and apply them consistently throughout the loan fulfillment and funding process.
• Manage a high volume of loan-related communications (inbound/outbound calls, emails, and internal messages) while progressing multiple applications in parallel; triage time-sensitive funding items, set expectations with partners, document actions taken, and meet service level and turnaround-time requirements.
• Accountable for meeting established quality assurance standards and performance metrics by completing work accurately the first time, following required checklists/controls, meeting productivity and timeliness targets, and promptly correcting errors or rework trends identified through quality reviews or audits.
• Identify root causes of member or operational issues, recommend practical solutions, and contribute to continuous improvement efforts (job aids, knowledge sharing, and workflow enhancements) to improve team performance and consistency.
• Deliver consistent, high-quality service to dealers, members, and internal partners by actively listening, confirming needs, explaining next steps in plain language, setting realistic timelines, and following through on commitments. Support escalations and time-sensitive funding issues by using appropriate urgency, keeping stakeholders informed, and documenting outcomes.
• Review and analyze application data and supporting documentation to ensure consistency and completeness (e.g., applicant information, stipulations/conditions, collateral details, insurance/registration requirements as applicable); perform required research and validations; complete required system updates with strong attention to audit readiness and record retention standards.

Education

HS Diploma or GED

Job description

Golden 1 Credit Union is seeking an Indirect Loan Processor I to support the processing and funding of auto lending applications. You will manage multiple loan communications, ensure regulatory compliance, and coordinate with dealers and internal teams to move loans to funding.

The role emphasizes accuracy, timely processing, and collaboration within Dealer Services Ops - Processing. Prior loan processing or lending experience is preferred, with a focus on quality and customer service.