Senior Incident Response Lead (War Room & Readiness)

ASM Research, An Accenture Federal Services Company; Montpelier (VT); On-site; USD 100,000 - 124,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a Senior Incident Response Coordinator to lead tactical IT incident coordination, drive war rooms, and ensure disciplined runbooks and cadence. The role requires communicating impact and risk to senior leadership and coordinating cross‑team efforts to restore services efficiently.

Ideal candidates have extensive incident management experience, ITIL expertise, and the ability to operate in complex federal IT environments.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field, or equivalent relevant work experience.
• 8+ years of experience in incident management, incident response, or related IT roles, including leadership of major incidents in large, complex enterprise or federal IT environments.
• Deep understanding of ITIL principles and advanced incident management and response best practices, including governance of runbooks, escalation models, and communications.
• Demonstrated proficiency with incident management tools, IT service management platforms, and monitoring solutions used to manage major incidents and produce operational and executive reporting.
• Excellent problem‑solving, analytical, written, and verbal communication skills, with proven ability to brief senior leadership and translate technical risk into business terms.
• Demonstrated ability to lead multiple concurrent complex incidents, make timely decisions with incomplete information, and drive consensus across diverse technical and business stakeholders.
• Active SECRET clearance or ability to obtain and maintain required background investigation; U.S. citizenship required.

Responsibilities

• War‑Room Facilitation: Structure/facilitate major incident bridges; maintain restoration focus; assign actions/owners; track progress to closure; enforce decision/messaging cadence.
• Process Execution & Standards: Maintain/enforce incident playbooks, escalation matrices, and communication templates; ensure ITSM record quality, CI linkage, and documentation discipline.
• Value‑Stream Awareness: Engage dependencies (infra, app, identity, cloud, network) early based on service mapping; identify/remove bottlenecks delaying restoration (approvals, routing).
• Communications: Produce leadership updates/executive briefings translating technical impact/risk/remediation into clear business language; maintain SSOT.
• Cross‑Practice Integration: Coordinate with Problem, Change, Release, Service Continuity, and SOC/Cyber IR where service impact/security intersects; support PIRs and trend analysis.
• Readiness & Drills: Run tabletop exercises; review playbooks; audit on‑call readiness; ensure consistent execution across shifts/teams.
• Mentoring: Coach coordinators/junior IM staff on escalation protocols, communication discipline, and analysis techniques.
• Evidence & Audit Trail: Ensure timelines, key decisions, and impact assessments are documented and stored to meet compliance and audit requirements.

Skills

Leadership

Incident management

ITIL principles

Executive communication

Tools familiarity

Education

Bachelor's degree or equivalent

Tools

Incident management tools

ITSM platforms

Monitoring solutions

Job description

ASM Research, An Accenture Federal Services Company, seeks a Senior Incident Response Coordinator to lead tactical IT incident coordination, drive war rooms, and ensure disciplined runbooks and cadence. The role requires communicating impact and risk to senior leadership and coordinating cross‑team efforts to restore services efficiently.

Ideal candidates have extensive incident management experience, ITIL expertise, and the ability to operate in complex federal IT environments.