Incident Response Lead — ITIL‑Driven Coordination

asmexternalcareersite; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

ASM Research is seeking an Incident Response Coordinator to oversee end-to-end IT incident response in a highly regulated federal environment. You will orchestrate multi-team and vendor coordination, deliver timely leadership updates, and drive escalations per defined processes to restore operations quickly.

You will maintain audit-ready incident records, support PIRs, and contribute to improvements of runbooks and ITSM configurations while ensuring compliance with incident management practices

Qualifications

• Bachelor’s degree or equivalent work experience in information tech, CS, business admin, or related field.
• 4–7 years of incident management, incident response, or related IT ops roles coordinating multi-party incident activities.
• Strong understanding of ITIL-aligned incident management and structured incident response practices, including prioritization, escalation, and lifecycle management.

Responsibilities

• Operational Coordination: Organize end-to-end incident response across lifecycle, set priorities, assign actions, track progress.
• Runbook & ITSM Execution: Ensure accurate categorization, CI linkage, documentation, and knowledge updates; maintain audit-ready records.
• Telemetry‑Informed Engagement: Use monitoring/ITSM data to route incidents and engage dependencies across infra, apps, cyber, and vendors.
• Communications & Handoffs: Provide structured internal updates and manage shift handoffs for continuity.
• PIR Support & Improvement: Help lead post-incident reviews and update runbooks/workflows.
• Escalation Discipline: Elevate deteriorating or unresolved incidents per SLA guidelines.
• Evidence Management: Collect/store key decisions, impact summaries, timelines for audits.

Skills

ITIL

Incident management

Prioritization

Escalation

Lifecycle management

Communication skills

ITSM tools

Monitoring solutions

Multi-party coordination

Security clearance

Education

Bachelor's degree in information technology or related field

Tools

ITSM platforms

Monitoring dashboards

Job description

ASM Research is seeking an Incident Response Coordinator to oversee end-to-end IT incident response in a highly regulated federal environment. You will orchestrate multi-team and vendor coordination, deliver timely leadership updates, and drive escalations per defined processes to restore operations quickly.

You will maintain audit-ready incident records, support PIRs, and contribute to improvements of runbooks and ITSM configurations while ensuring compliance with incident management practices