Senior Major Incident Manager - Healthcare IT (Remote)

General Dynamics Information Technology, Inc.; Oregon; Hybride; USD 102 000 - 138 000; Plein temps

Avantages offerts par ce poste

Full-flex work week

401K with company match

Comprehensive health packages

Internal mobility opportunities

Paid education and certifications

Vacation and holidays

Résumé du poste

General Dynamics Information Technology, Inc. is seeking a Major Incident Manager to lead triage and resolution for high‑severity events within the IHS EHR modernization program.

You will coordinate cross‑functional teams, manage incident lifecycle, and ensure rapid, effective communication to clinicians, staff, and leadership. The role requires 5+ years in incident management, ITIL knowledge, and experience with PATH Oracle Cerner Millennium or similar platforms.

Qualifications

• Bachelor’s degree or equivalent with 5+ years incident management experience.
• Strong ITIL incident and problem management knowledge.
• Experience with PATH Oracle Cerner Millennium or similar EHR platforms.
• Ability to lead cross-team incident response under pressure.

Responsabilités

• Lead major incident response and coordination for high-severity events.
• Coordinate triage, incident, problem, change management activities.
• Ensure timely communication to clients and leadership.
• Document timelines and actions in ServiceNow; perform RCA.
• Mentor team members and support incident response drills.
• Work nights/weekends as required; 24/7 on-call rotation.

Connaissances

Communication

Incident Management

Major Incident Management

ServiceNow Platform

ITIL Practices

Formation

Bachelor’s degree in Computer Science, Information Technology, or related field

Outils

ServiceNow

xMatters

PATH (Oracle Cerner Millennium)

Description du poste

General Dynamics Information Technology, Inc. is seeking a Major Incident Manager to lead triage and resolution for high‑severity events within the IHS EHR modernization program.

You will coordinate cross‑functional teams, manage incident lifecycle, and ensure rapid, effective communication to clinicians, staff, and leadership. The role requires 5+ years in incident management, ITIL knowledge, and experience with PATH Oracle Cerner Millennium or similar platforms.