Senior Incident Manager — Remote DevOps Resilience Lead

DevOpsChat; Northern (KY); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Remote work options

Professional development

Job summary

Jobicy is seeking a Senior Incident Manager to enhance operational efficiency and resilience. You will manage and resolve complex incidents, minimize service disruptions, and communicate promptly with stakeholders.

You will develop incident response strategies, lead post-incident reviews, train teams, and collaborate with cross-functional groups. A strong ITSM background and experience with cloud, networking and security are essential, with familiarity with PagerDuty or OpsGenie a plus.

Qualifications

• Experience managing complex incidents within IT service management frameworks.
• Ability to identify root causes and drive post-incident reviews.
• Familiarity with incident response strategies and cross-functional collaboration.

Responsibilities

• Manage and resolve complex incidents to minimize service disruptions.
• Provide timely communication to stakeholders during incidents.
• Develop and refine incident response strategies and playbooks.
• Lead post-incident reviews and implement improvement actions.

Skills

Incident management

IT service management

Cloud technologies

Networking

Security protocols

Stakeholder communication

Tools

PagerDuty

OpsGenie

Job description

Jobicy is seeking a Senior Incident Manager to enhance operational efficiency and resilience. You will manage and resolve complex incidents, minimize service disruptions, and communicate promptly with stakeholders.

You will develop incident response strategies, lead post-incident reviews, train teams, and collaborate with cross-functional groups. A strong ITSM background and experience with cloud, networking and security are essential, with familiarity with PagerDuty or OpsGenie a plus.