Senior Incident Commander - Trading Tech Resilience

Selby Jennings; New York (NY); Vor Ort; USD 180.000 - 250.000; Vollzeit

Zusammenfassung

Selby Jennings in New York is seeking a Senior Technical Incident Manager to lead the response and recovery of business-critical technology incidents across a highly automated trading environment. You will coordinate across trading, research, execution, and risk functions to ensure stability and resilience.

The role requires 10+ years in tech ops, strong incident leadership, and experience with ITSM tools and regulated environments.

Qualifikationen

• 10+ years in tech ops, production support or service management in financial services.
• Hands-on background in Production Engineering, SRE, or Infra Ops.
• Proven incident response leadership.
• Understanding of trading platforms and service dependencies.
• Experience with root cause analysis and process improvements.
• Ability to communicate under pressure with technical and non-technical stakeholders.
• Experience in regulated environments; SEC or FINRA exposure desirable.

Aufgaben

• Lead major technology incidents from triage through restoration.
• Coordinate engineering, infrastructure, application support, and third-party teams during high-severity incidents.
• Assess business impact, prioritize recovery, and drive timely resolution in trading environments.
• Communicate incident status, risks, and recovery plans to stakeholders and leadership.
• Maintain incident docs, timelines, and decision logs in ITSM platforms.
• Facilitate post-incident reviews, root cause analysis, and corrective actions.
• Identify opportunities to improve processes, tooling, automation, and resilience.
• Partner with Tech, Ops, Risk, and Compliance to support regulatory requirements and business continuity.

Kenntnisse

Incident management

SRE

Production engineering

Stakeholder comms

Regulatory knowledge

Tools

ServiceNow

Jira Service Management

Jobbeschreibung

Selby Jennings in New York is seeking a Senior Technical Incident Manager to lead the response and recovery of business-critical technology incidents across a highly automated trading environment. You will coordinate across trading, research, execution, and risk functions to ensure stability and resilience.

The role requires 10+ years in tech ops, strong incident leadership, and experience with ITSM tools and regulated environments.