Senior Incident Commander - 24/7 On-Call Leader

Fluidstack; San Francisco, Austin, New York, Seattle (CA, TX, NY, WA); Hybrid; USD 180.000 - 260.000; Vollzeit

Benefits dieser Stelle

Salary + equity

Retirement plan

Health insurance

Generous PTO

Zusammenfassung

Fluidstack is seeking a Senior Incident Commander to lead high-stakes security incidents for its US region. You will own 24/7 coverage, drive cross-functional collaboration, and communicate with executives, legal, and customers during critical events.

You will build and scale an on-call program across security, infrastructure, and facilities teams, shaping post-incident analyses and remediation efforts to strengthen overall resilience. Experience with regulated reporting is a plus.

Qualifikationen

• Led material incidents end to end at organizations with sophisticated threat actors.
• Managed and grown a team of senior responders while in on-call rotation.
• Designed or ran a 24/7 on-call program: coverage, rotation, SLAs, escalation.
• Able to shift between technical containment and executive/customer communications.
• Made disclosure-grade calls under regulatory and customer reporting clocks.
• Built operating relationships across security, infra, and facilities teams.
• Has opinions on humane on-call programs and IR processes, with scalable plans.
• Bonus: IR bridging cyber, physical, OT; regulated regimes; IR team scaling.

Aufgaben

• Lead incidents as a senior incident commander in the on-call rotation.
• Own the 24/7 coverage model, rotation discipline, and response SLAs for the US region.
• Build and develop a team of senior incident responders, setting on-call expectations and quality bar.
• Drive executive, legal, and customer communications during incidents, including regulated reporting timelines.
• Own the joint operating relationship with Physical Security and Data Center Operations for cross-domain incidents.
• Run post-incident reviews and drive remediation across detection, response, and infrastructure.
• Define what the agent escalates and feed learning back to detection engineering.

Kenntnisse

Senior incident commander

Team leadership

On-call program design

Executive communication

Regulatory reporting

Jobbeschreibung

Fluidstack is seeking a Senior Incident Commander to lead high-stakes security incidents for its US region. You will own 24/7 coverage, drive cross-functional collaboration, and communicate with executives, legal, and customers during critical events.

You will build and scale an on-call program across security, infrastructure, and facilities teams, shaping post-incident analyses and remediation efforts to strengthen overall resilience. Experience with regulated reporting is a plus.