Senior Import Operations Lead

. Crane Worldwide Logistics .

Houston (TX)

On-site

USD 60,000 - 90,000

Full time

3 days ago

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Benefits offered by this job

136 hours PTO per year

Medical, Dental, and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards

Volunteer Time Off

Employee Discounts

Wellness incentives

Sales commission potential

Job summary

Crane Worldwide Logistics LLC in Houston, TX, is seeking an Import Operations Supervisor to lead day-to-day import activities and a team, ensuring timely clearance and delivery. You will manage the end-to-end import process, review documents for accuracy, and coordinate with brokers, carriers, and internal teams.

The role requires 3+ years in imports/logistics, strong knowledge of U.S. import procedures, and experience with ERP/WMS/TMS systems.

Qualifications

Minimum 3 years of experience in imports, international logistics, freight forwarding, customs brokerage, or related field.
Bachelor’s degree in supply chain management, Logistics, International Business, Business Administration, or related field preferred.
Strong knowledge of U.S. import procedures, customs requirements, and international shipping documentation.
Experience with customs brokers, freight forwarders, and ocean/air carriers.
Excellent written and verbal communication, strong organizational and analytical skills.
Ability to manage multiple shipments, deadlines, and priorities in a fast-paced environment.
Proficiency with Microsoft Office applications, particularly Excel.

Responsibilities

Supervise and coordinate day-to-day import operations, shipment activity, and team workflow.
Manage import process from purchase order through customs clearance and final delivery.
Review commercial invoices, packing lists, bills of lading, certificates of origin, and other import docs for accuracy.
Coordinate with customs brokers, freight forwarders, carriers, suppliers, customers, and internal teams to support timely clearance and delivery.
Monitor shipment schedules, arrival dates, customs holds, and delays; communicate updates and risks to management.
Ensure compliance with U.S. CBP requirements, company policies, customer requirements, and import regulations.
Maintain accurate import records and documentation.
Investigate and resolve shipment discrepancies, customs issues, demurrage, storage charges, delays, and escalations.
Track import-related costs and partner with accounting, purchasing, and operations to support freight and costs.
Build relationships with suppliers, brokers, forwarders, carriers, customers, and logistics partners.
Train, mentor, coach import staff to ensure performance and procedures compliance.
Identify opportunities to improve import procedures and reduce costs.
Prepare and maintain reports related to import activity, shipment performance, costs, service levels, and compliance metrics.
Maintain and report daily KPIs related to import operations using Power BI dashboards.