Senior Implementation Manager

Complexcare Solutions, Inc.; Tennessee; On-site; USD 96,000 - 130,000; Full time

Job summary

ComplexCare Solutions, Inc. seeks a Senior Implementation Manager to lead client product implementations across multiple products.

You will partner with Customer Success, Product and Technology teams to prepare client-ready materials and timelines, while managing client relationships and cross-functional delivery.

Qualifications

• 5+ years of experience in production or implementation environments.
• Experience leading a team or implementation projects.
• Strong understanding of both business and technical aspects of project management.
• Ability to understand the Company’s products and regulatory environments.
• Proven ability to navigate complex stakeholders and multiple projects.

Responsibilities

• Manage project plans, schedules and governance for multiple client implementations.
• Serve as primary contact for new client implementations and onboarding.
• Lead implementation of products and services for existing clients.
• Monitor timelines, milestones and deliverables to meet commitments.
• Develop and review detailed project plans with stakeholders to drive accountability.
• Identify risks and dependencies and coordinate mitigation efforts.
• Manage change control, scope modifications, and enhancements.
• Coordinate configurations, data integrations, file specs, reporting and SLAs.
• Maintain strong client relationships and support long-term satisfaction.
• Lead internal and client status meetings and drive action items.
• Collaborate across functions to achieve objectives and ensure successful executions.
• Identify opportunities to optimize processes and implementation methodologies.
• Present findings and project updates to senior leadership.

Skills

Project management

Team leadership

Analytical skills

Communication

Problem solving

Detail-oriented

Stakeholder management

Strategic thinking

Negotiation

Education

Bachelor of Arts/Bachelor of Science in management/healthcare or related field

Tools

Excel

Word

Project

PowerPoint

Visio

SharePoint

Job description

We are more than just a healthcare company; we are a community of professionals driven by the knowledge that our success leads to a positive impact on the communities that we support.

At ComplexCare Solutions, you’ll play a crucial part in innovating solutions that empower health plan members and healthcare providers alike. Our collaborative environment fosters creativity and initiative, ensuring that every idea and effort contributes to meaningful change in the industry. Join us and become a part of a team that turns vision into action, making a tangible impact on the future of healthcare.

Overview: The Senior Implementation Manager leads client product implementations. This position will support Customer Success, Product and Technology teams to prepare client ready materials and implementation timelines across multiple products for both new and existing clients. Management of the client relationships, project timelines and implementation deliverables across multiple simultaneous implementations and will effectively engage and drive internal partner teams to deliver on time, high-quality product implementation results.

Duties and Responsibilities:

• Manage project plans, implementation schedules, and project governance processes for multiple concurrent client implementations, ensuring successful delivery within established timelines and quality standards.
• Serve as the primary point of contact for new client implementations, delivering an exceptional onboarding experience and ensuring readiness for successful product adoption.
• Lead the implementation of newly contracted products and services for existing clients, ensuring alignment with business requirements and customer expectations.
• Monitor and manage project timelines, milestones, tasks, and deliverables to ensure all internal and client commitments are completed on schedule.
• Develop, maintain, and regularly review detailed project plans with internal and external stakeholders to drive accountability, transparency, and project success.
• Proactively identify, assess, and elevate implementation risks and dependencies, coordinating mitigation efforts to ensure project timelines and objectives are achieved.
• Manage the change control process, including the documentation, communication, and approval of scope modifications and enhancements outside the original project requirements.
• Collaborate with cross-functional teams to coordinate and track system configurations, data integrations, file specifications, submission processes, reporting requirements, and service level agreement (SLA) deliverables.
• Establish and maintain strong, professional relationships with client partners and internal stakeholders to support successful implementations and long-term customer satisfaction.
• Lead and facilitate internal and client-facing project status meetings, providing clear communication on project progress, milestones, risks, and action items.
• Partner effectively across business functions to achieve departmental and organizational objectives and ensure the successful execution of implementation initiatives.
• Identify opportunities to optimize business processes and implementation methodologies, develop improvement strategies, and lead the successful execution of process enhancement initiatives.
• Analyze implementation processes and project outcomes and present findings, recommendations, and project updates to senior leadership in a clear, concise, and professional manner.
• Maintain compliance with ComplexCare Solutions (CCS)’s policies, procedures and mission statement.
• Adhere to all confidentiality and HIPAA requirements as outlined within CCS’ Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position.
• Fulfill those responsibilities and/or duties that may be reasonably provided by CCS for the purpose of achieving operational and financial success of the Employer.

Job Requirements:

• At least 5 years of experience, preferably in a production or implementation environment.
• Experience leading a team or implementation projects.
• An acute understanding of both business and technical aspects of project management.
• Ability to understand the Company’s products and process, regulatory and competitive environments.
• Strong knowledge of Excel, Word, Project, PowerPoint and Visio. SharePoint experience is desirable.
• Strong business and process analytical skills (i.e., process flows, procedures, spreadsheets, modeling, etc.).
• Proven problem solving abilities.
• Detail-oriented with a high sense of accountability, autonomy and excellent follow‑up skills.
• Excellent and pro‑active verbal and written communication, with proven ability to communicate and present at the management level and to internal teams.
• Ability to use effective listening and negotiation skills.
• Proven ability to quickly grasp new concepts, plan work and execute projects in a fast paced environment.
• Ability to work consultatively to identify and implement process and technology improvements in conjunction with peers.
• Proven ability to implement new solutions end to end, including Strategy, Planning, Execution/Implementation and transition.
• Travel for this position will be approximately 25%.

Education:

• Bachelor of Arts/Bachelor of Science degree, or equivalent combination of education and experience, required in a management, healthcare, or related field.

Compensation: $95,800 - 130,000

CCS is committed to a work environment where all individuals are treated with respect and dignity. The company provides equal employment opportunity to all associates and applicants regardless of race, religion, color, creed, sex, gender, ancestry, age, national origin, genetic information, marital status, sexual orientation, gender identity and/or expression, uniform service, veteran status, disability (including pregnancy), or any other legally protected status. This applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. All employment decisions are based on qualifications and ability to meet job requirements.

This company utilizes E-Verify

Equal Opportunity Employer
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