Senior Implementation Manager

ECLARO; New York (NY); On-site; USD 175,000 - 215,000; Full time

Job summary

Senior Implementation Manager for ECLARO in New York, NY, leading complex customer deployments from kickoff to go-live. You will own relationships with stakeholders from office managers to CMOs and help shape how the implementation function grows.

The role suits someone who thrives with autonomy and ambiguity, building the playbook and scalable processes for future deployments in a fast-growing healthcare AI startup.

Qualifications

• 4-6 years of experience in consulting, implementation management or a similar post-sales role.
• Experience owning complex, multi-stakeholder implementations end-to-end, ideally with enterprise, MSO or health system accounts.
• Experience turning business needs and customer feedback into actionable requirements for engineering teams.
• Confidence leading customer relationships and handling difficult conversations with executives such as CMOs and VPs.
• Experience building or managing internal tooling, such as dashboards, ticketing systems or reporting infrastructure.
• Proficiency with efficiency tools such as SQL, Claude Code, Retool or similar.
• A bachelor's degree.

Responsibilities

• Lead Complex Implementations: Run multi-stakeholder deployments on own, including new specialties, new products and multi-site rollouts on a 3-6 week deployment cycle.
• Own the customer relationship: Be the main point of contact through implementation. Build trust with stakeholders at every level and handle hard conversations with senior leaders.
• Run deployments with engineering: Partner with a dedicated Forward Deployed Engineer (FDE) to turn customer needs into clear technical requirements.
• Improve the product: Analyze user behavior and customer outcomes to find high-impact improvements. Define solutions with engineering and product, then measure the results.
• Build new processes: Create scalable processes, best practices and systems that will keep working after move on.
• Automate the work: Design and build tools and workflows that lighten the operational load on the team.
• Work across teams: Coordinate with engineering, product, customer success and sales so handoffs are smooth and customers have a consistent experience.
• Build specialty expertise: Work in a POD aligned to specific medical specialties, going deep in that area and sharing what you learn with the team.

Skills

Stakeholder management

Requirements gathering

Executive communication

Cross-functional collaboration

Analytical thinking

Education

Bachelor's degree

Tools

SQL

Retool

Claude Code

Job description

Job Number: 26-01702

Ready for your next career move? We are looking for a Senior Implementation Manager for our client in New York, NY.

Our client is dedicated to fostering innovation, collaboration, and professional growth. If you're eager to contribute your skills, take on new challenges, and grow with a team that values your potential, this opportunity is for you.

Position Overview:

• Applicants must be authorized to work in the United States on a full-time basis without the need for current or future visa sponsorship.
• Our client is a fast-growing healthcare AI startup.
• They're hiring a Senior Implementation Manager to lead complex customer deployments from kickoff to go-live.
• Will own relationships with stakeholders from office managers to Chief Medical Officers.
• Will also help shape how the implementation function operates as it grows.
• This role suits someone who does well with autonomy and ambiguity and would rather build the playbook than follow one.

Responsibilities:

• Lead Complex Implementations: Run multi-stakeholder deployments on own, including new specialties, new products and multi-site rollouts on a 3-6 week deployment cycle.
• Own the customer relationship: Be the main point of contact through implementation. Build trust with stakeholders at every level and handle hard conversations with senior leaders.
• Run deployments with engineering: Partner with a dedicated Forward Deployed Engineer (FDE) to turn customer needs into clear technical requirements.
• Improve the product: Analyze user behavior and customer outcomes to find high-impact improvements. Define solutions with engineering and product, then measure the results.
• Build new processes: Create scalable processes, best practices and systems that will keep working after move on.
• Automate the work: Design and build tools and workflows that lighten the operational load on the team.
• Work across teams: Coordinate with engineering, product, customer success and sales so handoffs are smooth and customers have a consistent experience.
• Build specialty expertise: Work in a POD aligned to specific medical specialties, going deep in that area and sharing what you learn with the team.

Required Qualifications:

• 4-6 years of experience in consulting, implementation management or a similar post-sales role.
• A track record of owning complex, multi-stakeholder implementations end-to-end, ideally with enterprise, MSO or health system accounts.
• Experience turning business needs and customer feedback into actionable requirements for engineering teams.
• Confidence leading customer relationships and handling difficult conversations with executives such as CMOs and VPs.
• Experience building or managing internal tooling, such as dashboards, ticketing systems or reporting infrastructure.
• Proficiency with efficiency tools such as SQL, Claude Code, Retool or similar.
• A bachelor's degree.

Preferred Skills:

• Experience at a healthcare, health tech or AI company (healthcare AI is ideal).
• Familiarity with EHR systems (Epic, Athena, NextGen, eClinicalWorks) or VoIP platforms (RingCentral, Twilio).

Salary:

$175,000 - $215,000 / Year

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.