Senior Implementation Manager

Dealpath; Austin (TX); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account (HSA)

401(k) retirement plan

Paid Parental Leave

Flexible Time Off (FTO) policy

Commuter benefits program

Monthly wellness reimbursement

Job summary

Dealpath is on the lookout for a Senior Implementation Manager in Austin, Texas to lead SaaS implementations for commercial real estate investors. In this role, you will enhance customer experience by managing multiple projects and fostering collaboration between teams.

The position requires a minimum of a Bachelor's degree and 5-8 years of relevant experience, emphasizing strong problem-solving and communication skills. Dealpath offers a hybrid work environment along with comprehensive benefits.

Qualifications

• 5-8 years of proven ability to manage end-to-end software implementations.
• Experience in commercial real estate, proptech, or financial services.
• Strong knowledge in Excel/Google Sheets.

Responsibilities

• Lead 5-6 concurrent Dealpath SaaS implementations.
• Improve existing implementation processes for efficiency.
• Identify growth opportunities within accounts post-implementation.

Skills

Project management

Problem solving

Communication

Attention to detail

Excel / Google Sheets proficiency

Education

Bachelor’s degree or higher

Tools

SQL

Salesforce

Job description

Dealpath is looking for a self-motivated Senior Implementation Manager to join our growing team in San Francisco!

As a Senior Implementation Manager, you will own end-to-end SaaS implementations for some of the most sophisticated commercial real estate investors in the world, partnering with customers to configure Dealpath accounts, establish industry best practices, and continuously improve the implementation experience. If you are a self-motivated problem-solver who thrives in a fast-paced environment and finds satisfaction in helping customers succeed, we would love to hear from you.

You're excited about this opportunity because you’ll:

• Efficiently lead 5-6 concurrent Dealpath SaaS implementations for commercial real estate investors, ensuring customers are set up with product and industry best practices
• Improve existing implementation processes to increase speed, efficiency, and customer satisfaction
• Actively identify expansion and growth opportunities within accounts post-implementation
• Work cross-functionally with Dealpath's product and sales teams to relay customer feedback and resolve escalations

We are excited that you are:

• A self-motivated team player, ready to embrace a fast paced, high-growth environment
• Product-focused; you enjoy and feel challenged mastering new software
• Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues
• Curious about customer use cases and processes and find satisfaction in creating solutions for them to become more efficient
• Always thinking of new ways to effectively serve customers and improve the implementation team’s internal processes
• Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues

Qualifications:

• Bachelor’s degree or higher
• 5-8 years of proven ability to manage end-to-end software implementations, including discovery, complex configurations, and data imports.
• Experience in commercial real estate, proptech, or financial services
• Strong knowledge and proficiency in Excel / Google Sheets
• High attention to detail and accuracy
• Demonstrated ability to think strategically, manage ambiguity and apply problem-solving skills
• Excellent verbal, written, and interpersonal communication skills

For Bonus Points:

• Familiarity with SQL, API integrations, Salesforce, and other Software-as-a-Service

The Perks & Culture:

• Medical, dental, and vision insurance.
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options.
• 401(k) retirement plan.
• Paid Parental Leave.
• Flexible Time Off (FTO) policy.
• Commuter benefits program.
• Monthly wellness reimbursement to support physical and mental well-being.
• Hybrid Work Policy (Must be in our Dealpath office 3 days per week (Tues, Wed, Thurs).

About Dealpath:

Dealpath is the world's largest and most trusted AI-powered operating system for real estate investing. To date, the platform has powered more than $10 trillion in transactions, partnering with hundreds of firms, including leading global institutions such as Blackstone, Nuveen, LaSalle, CBRE IM, MetLife, Newmark, Oxford Properties, New York Life, UBS, Manut…

By bringing together the only private exchange for institutional real estate listings, investment data, and intelligent execution workflows into a single platform, Dealpath enables firms to capture more opportunities, make faster decisions, and execute efficiently, and deliver superior returns.

Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital.