Implementation Manager

Dealpath; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA & FSA options

401(k) retirement plan

Paid Parental Leave

Flexible Time Off

Commuter benefits

Monthly wellness reimbursement

Hybrid Work Policy

Job summary

Dealpath is seeking a self-motivated Implementation Manager to join our growing team. You will collect and analyze customer requirements, configure Dealpath post-sale, and analyze to optimize the implementation process.

You will manage 6–8 implementations, partner with product and sales, and drive improvements in efficiency and customer satisfaction in a fast-paced environment.

Qualifications

• Bachelor’s degree or higher.
• 3–5 years in implementation, customer success, project management, technical consulting, or financial analysis.
• Strong knowledge of Excel/Google Sheets.
• High attention to detail and accuracy.
• Ability to manage ambiguity and apply problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.

Responsibilities

• Manage 6–8 implementations, ensuring customers are set up with product and best practices.
• Improve existing implementation processes to increase speed, efficiency and customer satisfaction.
• Identify growth opportunities in accounts.
• Collaborate cross-functionally with product and sales to relay feedback and resolve escalations.

Skills

Excel/Google Sheets

Communication

Attention to detail

Problem solving

Cross-functional collaboration

Education

Bachelor’s degree or higher

Tools

SQL

Salesforce

Job description

Dealpath is looking for a self-motivated Implementation Manager to join our growing team!

As an Implementation Manager you will play a critical role in collecting and analyzing new customer business requirements, configuring Dealpath accounts post-sale, and performing qualitative and quantitative analysis to optimize and improve the implementation process going forward.

You're excited about this opportunity because you’ll:

• Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices
• Improve existing implementation processes to increase speed, efficiency and customer satisfaction
• Actively identify growth opportunities in accounts
• Work cross-functionally with Dealpath’s product and sales teams to relay customer feedback and resolve escalations

We are excited that you are:

• A self-motivated team player, ready to embrace a fast paced, high-growth environment
• Product-focused; you enjoy and feel challenged mastering new software
• Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues
• Curious about customer use cases and processes and find satisfaction in creating solutions for them to become more efficient
• Always thinking of new ways to effectively serve customers and improve the implementation team’s internal processes
• Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues

Qualifications:

• Bachelor’s degree or higher
• 3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience
• Strong knowledge and proficiency in Excel / Google Sheets
• High attention to detail and accuracy
• Demonstrated ability to manage ambiguity and apply problem-solving skills
• Excellent verbal, written, and interpersonal communication skills

For Bonus Points:

• Familiarity with SQL, Salesforce, and other Software-as-a-Service
• Commercial Real Estate background

The Perks & Culture:

• Medical, dental, and vision insurance.
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options.
• 401(k) retirement plan.
• Paid Parental Leave.
• Flexible Time Off (FTO) policy.
• Commuter benefits program.
• Monthly wellness reimbursement to support physical and mental well-being.
• Hybrid Work Policy, 3 days in office.

About Dealpath:

Dealpath is the world’s largest and most trusted AI-powered operating system for real estate investing. To date, the platform has powered more than $10 trillion in transactions, partnering with hundreds of firms, including leading global institutions such as Blackstone, Nuveen, LaSalle, CBRE IM, MetLife, Newmark, New York Life, UBS, Manulife, DWS, and Principal.

By bringing together the only private exchange for institutional real estate listings, investment data, and intelligent execution workflows into a single platform, Dealpath enables firms to capture more opportunities, make faster decisions, execute efficiently, and deliver superior returns.

Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital.

We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture — we’d love to meet you!

Interview Process Notice

Dealpath conducts interviews via video conference. To support our interviewers with accurate note-taking, we may use AI-assisted transcription tools during your interview sessions. By participating in the interview process, you acknowledge that interviews may be recorded or transcribed using these tools for note-taking purposes only. Transcripts are used solely for internal evaluation and are not shared outside of the hiring team.